Visitor Services Representative

•    A full-time opportunity to work in the beautiful Waitākere Ranges
•    An opportunity to provide exceptional manaakitanga and work closely with our iwi, Te Kawerau ā Maki
•    Share your knowledge and passion for Auckland’s Regional Parks

He angitūtanga: The opportunity

Auckland Council’s Regional Parks unit has an opportunity for a full time Visitor Services Representatives to join our Arataki Visitor Centre team.

The Visitor Services Representative can expect to inform and assist our visitors in a friendly, customer focused and effective manner to ensure their experience in the Waitākere Ranges Regional Park is safe and well informed. You will use your knowledge and passion for Auckland’s Regional Parks to foster a sense of kaitiakitanga of Te Wao Nui a Tiriwa.

The Arataki Visitor Centre is open 363 days of the year, apart from Christmas and Boxing Days, and as such this role is rostered to include a regular weekend day and public holidays.
Day-to-day you could expect to:

•    Assist various visitors and groups with information on tracks and local experiences to maximise customer satisfaction
•    Deliver kōrero on our Pou and carvings and manage self-guided school visits and tours
•    Facilitate, support and sometimes deliver Arataki Visitor Centre workshops and events
•    Assist with retail and merchandising 
•    Collaborate with our Iwi Partners, Te Kawerau ā Maki, to develop and maintain our commitment to Te Ao Māori.

You can find the position description here

He kōrero mōu: About you

This role requires experience in similar customer-centric roles, with a sound understanding of Auckland’s Regional Parks, in particular the Waitākere Ranges Regional Park.

We will be looking for specific experience with:

•    At least 1 years’ experience in a customer service or retail role
•    Outdoor tourism, recreation, conservation, teaching, and/or visitor centres
•    Knowledge of Te Reo Māori
•    Administration skills, including Microsoft Office (a bonus would be experience on Advanced Retail)

A current New Zealand Drivers Licence is preferred but not required.

Ability to work weekends on a regular roster is essential, the schedule for the roles is:
•    Tuesday - Saturday

Ngā āhuatanga kei a mātou: What we offer

Auckland Council is one of the largest local authorities in the South Pacific providing essential services and facilities to more than 1.5 million people. We are progressive socially, culturally and environmentally while we work towards creating change that has an impact on our journey to becoming a world-class city for our ratepayers and residents.

In return for your hard work, you can expect an encouraging and supportive work environment.

Ehara taku toa, he takitahi, he toa takitini My success is not mine alone, but the success of many.

You’ll have access to a range of fantastic Auckland Council benefits, including discounted Leisure Centre membership and a range of other partnership discounts!

Tono Mai: Apply Now!

Applications close: 19th January 2026

This role is a Band D

Our employer Kiwisaver contribution is additional to base salary offered.

Auckland Council is an equal opportunity employer (EOE) and we are committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at the time of application to assist you through the recruitment process.

Auckland Council is committed to the protection and wellbeing of children.  This role is classified as a Children's Worker role under the Vulnerable Children Act 2014. As such applicants will be required to undergo police vetting prior to commencing employment.  This position is also deemed a safety sensitive position and will require pre-employment drug testing. Appointment will be subject to a satisfactory police check.