Team Member | Customer Support - West Wave

Job Title: Team Member | West Wave Henderson

• Help us get "More Aucklanders more active, more often”
• Enjoy free use of Centre facilities plus a range of other benefits
• Great development pathway and multiple opportunities within Auckland Council

He angitūtanga: The opportunity
Get aucklanders to be more active! You only get one chance to make a fantastic first impression and our Customer Support Team are the people that make it happen when Aucklanders visit our Centres.

Working as a Customer Support Representative at West Wave, right from the first smile, you will be responsible for ensuring effective and professional frontline service to our diverse customers, dealing with a wide range of enquiries, both face-to-face and on the phone. You will find that no day is the same!

Join Our Customer Service Team!

We’re looking for a friendly and dependable individual to join our Customer Service team in a Permanent Full-Time role. If you thrive in a fast-paced environment and love helping people, we’d love to hear from you!

Schedule – 40 hours per week:

• Tuesday to Friday: 5:15 AM – 1:45 PM
• Saturday: 5:45 AM – 2:15 PM

Bring your energy, reliability, and great attitude—we’ll provide the opportunity to shine!

Please note: shift times may vary based on roster and centre needs.

If you love helping people, enjoy early starts, and thrive in a team environment—we’d love to hear from you!

Our centre operates 7 days a week from 5:30am to 09:30pm (week days) and 6:00am - 7:00pm (weekends), reliability and commitment to working early, late, and weekend shifts are crucial.

He kōrero mōu: About you
You will have proven administration and communication skills, as well as the ability to use your initiative to resolve problems and satisfy your customers' needs.

You’re outgoing and enthusiastic nature, combined with a passion for delivering excellence in customer service, is the key to success in this role.

Being tech-savvy would be advantageous.

Ngā āhuatanga kei a mātou: What we offer
We aim to upskill and progress your career, so if you wish to train and take on other functions within our centres such as Learn to Swim Instructor, Fitness Consultant opportunity is there! 

You’ll have access to a range of fantastic Auckland Council benefits, including the option of a Zoo pass and a range of partnership discounts. And as a Leisure Centre employee, you will enjoy free use of the facilities.

We are committed in promoting a workplace that respects the contributions of everyone, regardless of their sexual orientation, gender identity, age, race, ethnicity, religion, disability, or background. Our goal is to pursue an inclusive environment where every individual is appreciated and empowered to express themselves at work. We welcome all applications, help us get 'More Aucklanders more active, more often'!"

Tono Mai: Apply Now! 

You can read the Position Description HERE. *Official Job Title is Team Member

Pay rate: Living Wage 

Our employer Kiwisaver contribution is additional to base salary offered. 

Applications close Sunday 24 August 2025 at 23:59pm

Auckland Council is committed to the protection and wellbeing of children.  This role is classified as a Children's Worker role under the Vulnerable Children Act 2014. As such applicants will be required to undergo police vetting prior to commencing employment.  This position is also deemed a safety sensitive position and will require pre-employment drug testing. Appointment will be subject to a satisfactory police check. 

Auckland Council is an equal opportunity employer (EOE). We serve the diverse communities of Tāmaki Makaurau and encourage applications from everyone — regardless of gender, ethnicity, age, educational background or religious belief — as well as from those who are disabled and/or neurodivergent. We are committed to making our hiring process accessible to everyone. If you need any adjustments at any stage of the recruitment process, please let us know.