Team Member - Customer Support Representative

Date: 01-May-2022

Location: West Auckland, NZ, 1010

Company: Auckland Council


  • Permanent full-time position 
  • Earn a living wage with fantastic benefits, including free use of the facility
  • Join a diverse team dedicated to making a positive contribution to Aucklanders’ health and wellbeing



He angitūtanga: The opportunity
You will be joining our team in West Wave Pool and Leisure Centre, whose main goal is to inspire Aucklanders to be more active. You only get one chance to make a fantastic first impression and our Customer Service Team are the people that make it happen when Aucklanders visit our Centres.
Working as a Customer Support Representative, right from the first smile you will be responsible for ensuring an effective and professional frontline service to our diverse customer base, dealing with a wide range of inquiries, both face-to-face and on the phone. You will find that no day is the same!


He kōrero mōu: About you
You will have proven administration and communication skills, as well as the ability to use your initiative to resolve problems and satisfy your customers’ needs. Your outgoing, bubbly, and enthusiastic nature, combined with a passion for delivering excellence in customer service, is the key to success in this role. 
You will need to hold a First Aid Certificate for this role however if you do not currently hold a certificate, we will support you once to obtain a qualification once employed. 
Ngā āhuatanga kei a mātou: What we offer


If you're someone who loves being a Customer Service, but also interested in the opportunity to upskill and progress your career, our Team Member role would be perfect for you. We are keen to have a multifunctional workforce within our centres, so you would potentially have the chance to train and in time take on other roles such as Life Guard, Learn to Swim Instructor, Fitness Instructor or Recreation Assistant. 


You will have access to a range of fantastic Auckland Council benefits, including a range of partnership discounts. And as you will be a Leisure Centre employee, you will enjoy free use of the facilities.
We have 1 fulltime permanent position:Tuesday - Friday 11:00 - 19:30 / Saturday 10:45 - 19:15
If you think you have what it takes to join our professional and fun team apply now!


Auckland Council is committed to the protection and wellbeing of children.  This role is classified as a Children's Worker role under the Vulnerable Children Act 2014. As such applicants will be required to undergo police vetting prior to commencing employment.  


  • This position is deemed a safety sensitive position and will require pre-employment drug testing. 
  • Appointment will be subject to a satisfactory police check. 
  • Any offer of employment from Auckland Council will be conditional upon you being fully vaccinated and providing suitable evidence of vaccination or medical exemption. 


Auckland Council is an equal opportunity employer (EOE) and we are committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at the time of application to assist you through the recruitment process. 


Employees in receipt of salary protection and/or on the predecessor Council terms and conditions of employment, please note that the salary protection and/or predecessor Council terms and conditions, including relocation, apply to your current position. Should you change to a new position (other than any secondment) you will be issued with a new employment letter of offer with current Auckland Council terms and conditions. 


Auckland Council strongly encourages our employees to be fully vaccinated.