Summer Visitor Services Representative 2025

• 🌿 Spend your summer in the stunning Waitākere Ranges
• 🚀 Level up your career journey by joining Auckland Council's Regional Parks team
• 🤝 Deliver exceptional Manaakitanga and share your passion for Auckland’s natural spaces

He angitūtanga: The opportunity 

Arataki Visitor Centre is seeking a friendly and motivated Summer Visitor Services Representative for a 3-month fixed term. 

This role involves a 5-day work week, including weekends and public holidays, as Arataki Visitor Centre operates 364 days a year. The likely rostered shift is Wednesday to Sunday, so flexibility and a passion for engaging with people are key.

This is a fixed term and full-time position with 40 hours per week, paying $28.95 per hour. The fixed term duration is 12th November 2025 – 22nd February 2026.

To view the position please click here.

Te hiranga o tēnei mahi: Why this role matters

Join the team at one of Tāmaki Makaurau Auckland’s most treasured natural playgrounds, where your mahi will help visitors connect with nature and deepen their understanding of our Regional Parks.

As a key ambassador for Auckland Council and Regional Parks, you’ll provide engaging, informative experiences while fostering strong relationships with the local community. Your focus will be on sharing the rich stories, ecology, and recreational opportunities of the Waitākere Ranges and surrounding parks.

Ngā kawenga matua: Key responsibilities

• Assisting visitors with track information and local highlights
• Supporting and delivering activities, crafts, events, and school holiday programmes
• Managing bookings and general enquiries for activities and community groups
• Providing excellent customer service at the Arataki retail store
• Upholding and demonstrating Manaakitanga in every interaction

He kōrero mōu: About you
 

Your background will include customer service, ideally gained in Tourism, Hospitality, Events, or other Service industries.

You’ll be a great team player and will be able to demonstrate:

• A real passion for delivering excellent customer service
• Computer literacy, including familiarity with MS Office applications
• A full, clean and valid New Zealand driver’s licence
• Knowledge of Te Reo Māori – this would be a strong advantage

Ngā āhuatanga kei a mātou: What we offer 

At Auckland Council, you will join a dynamic, supportive environment where your mahi (work) will directly impact the lives of over 1.7 million Aucklanders. We offer flexible working conditions, a focus on well-being, and a culture of continuous improvement.

We are proud to be recognised for our commitment to diversity, equity and inclusion. We are accredited by GenderTick, a signatory of the Pride Pledge. These commitments reflect our ongoing efforts to create a workplace where all staff feel valued, respected, and empowered to thrive. 

 
Together, we can create a Tāmaki Makaurau we can all be proud of. As part of our organisation, please view a range of our: benefits

Tono Mai: Apply Now!
Application close date: Wednesday 1st October 12am NZST

We are reviewing applications on a rolling basis as they come in so please apply today to avoid disappointment!

Our employer Kiwisaver contribution is additional to base salary offered.

Auckland Council is committed to the protection and wellbeing of children. This role is classified as a Children's Worker role under the Vulnerable Children Act 2014. As such applicants will be required to undergo police vetting prior to commencing employment. Appointment will be subject to a satisfactory police check.

Auckland Council is an equal opportunity employer (EOE) and we are committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at the time of application to assist you through the recruitment process.
 
Employees in receipt of salary protection and/or on the predecessor Council terms and conditions of employment, please note that the salary protection and/or predecessor Council terms and conditions, including relocation, apply to your current position. Should you change to a new position (other than any secondment) you will be issued with a new employment letter of offer with current Auckland Council terms and conditions.