Operations Specialist

• Lead operations in a busy, people-focused environment
• Grow your career with a supportive, collaborative team
• Kiwisaver on top of your salary, great benefits & discounts

He angitūtanga: The opportunity

Te Manawa is more than a library. It's a vibrant community hub where people come together to connect, learn, create and belong. As Auckland's first fully integrated community hub, Te Manawa brings together library services, creative spaces, community programmes, bookable venues, customer services and a wide range of activities that reflect the diversity of our local community.

We're looking for an experienced and people-focused Operations Specialist to help support the day-to-day operation of the hub. Working alongside the Operations Lead, you'll be a key senior presence on site, ensuring customers receive exceptional service and our teams are supported to deliver great experiences every day. You will be supporting our Library and Council Service Assistants, coordinating venue hire activity, maintaining strong relationships with community groups and ensuring operational issues are identified and resolved quickly and effectively.

This is a permanent four-day-per-week (32 hours) position based at Te Manawa Community Hub.

Working days are Friday, Saturday, Sunday and Monday

He kōrero mōu: About you

You're an experienced Library or operational professional who enjoys leading from the front and supporting others to succeed.

To be successful in this role you'll:

• Have experience in a supervisory, duty manager or senior customer service role.
• Enjoy coaching, mentoring and developing staff.
• Be calm, resilient and confident making decisions in a busy public environment.
• Have excellent communication and relationship-building skills.
• Be highly organised and able to balance multiple priorities.
• Have strong problem-solving skills and a continuous improvement mindset.
• Enjoy working with diverse communities and creating welcoming, inclusive spaces.
• Bring an understanding of, or willingness to grow your knowledge of, te ao Māori and Auckland Council's commitment to Māori outcomes.

Ngā āhuatanga kei a mātou: What we offer

This is an opportunity to be part of a unique community hub that genuinely makes a difference in people's lives. You'll join a passionate team that values collaboration, innovation and exceptional customer service.

We offer ongoing support and commitment to your professional development.

On top of this, as part of our Auckland Council Group, you will gain access to many benefits and discounts including:

•              Option to buy an additional week’s annual leave

•              Four weeks annual leave, plus an additional week after five years

•              Additional day of leave for community activities

•              Discounts on attractions such as the Maritime Museum, Auckland Zoo & Auckland Art Gallery

•              Discounted Health & Life Insurance Policies

•              3.5% KiwiSaver on top of your salary

Ehara taku toa, he takitahi, he toa takitini - My success is not mine alone, but the success of many.

Salary band F – $76 - $89k pro rata depending on skills & experience

Applications close: Tuesday 14th July 2026 at 11.59pm

If you're passionate about community spaces, operational excellence and creating outstanding experiences for customers, we'd love to hear from you.

Auckland Council is an equal opportunity employer (EOE) and we are committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at the time of application to assist you through the recruitment process.