Library and Council Services Assistant

He angitūtanga: The opportunity

We have an exciting opportunity for three enthusiastic and customer-focused individuals to join our Henderson-Massey Libraries team as Libraries & Council Services Assistants.

As a member of our wider Henderson-Massey library whānau, you will work across multiple library locations, supporting communities to access library collections, programmes, technology, and council services. These roles provide a great opportunity to build relationships across different sites, develop a broad range of skills, and contribute to a connected, high-performing team.

As a front-facing customer service role, you'll engage with people from all walks of life, helping them access information, resources, and services while creating positive customer experiences.

Please click here to view the position description

Available positions

These roles will be covering shifts at Te Manawa Hub, Te Atatū Hub, Waitakere Central Library & Ranui Library. 

We are looking for someone flexible to fill the following positions: 

• One permanent part-time 26-hour position working across sites Wednesday to Saturday. 
• One permanent part-time 22-hour position working across sites Friday, Sunday and Monday.  

• One permanent part-time 18-hour position working across sites Sunday, Monday and Tuesday. 

You can select your preferred role(s) when applying.

Te hiranga o tēnei mahi: Why this role matters

As Henderson-Massey Libraries and hubs continue to evolve and respond to community needs, these roles play an important part in ensuring seamless service delivery across our library network.

By working across multiple sites, you will help strengthen collaboration between libraries, support operational flexibility, and contribute to consistent, high-quality customer experiences throughout Henderson-Massey.

This is a unique opportunity to become part of a connected local board team while making a meaningful difference in the communities we serve.

Ngā kawenga matua: Key responsibilities

• Deliver outstanding customer service across library, venue hire and council services
• Respond to customer enquiries and resolve issues at the first point of contact whenever possible
• Support customers to use self-service technology, library resources, and digital services confidently
• Assist customers to access council services through available tools and platforms
• Provide information and guidance on library collections and resources across multiple formats
• Ensure collections are accessible, well-presented, and in good condition
• Contribute to the daily operational activities of the library as part of a collaborative team
• Maintain an up-to-date knowledge of technology, library services, and customer support practices

He kōrero mōu: About you

You are a positive, adaptable, and customer-focused team player who enjoys working with people from diverse backgrounds. You thrive in a busy environment, enjoy learning new skills, and are passionate about making a difference in your community.

We are looking for someone who:

• Demonstrates an understanding of Te Ao Māori values and principles
• Uses technology confidently and can support customers with a range of devices and digital resources
• Is flexible and comfortable working across multiple sites and teams
• Builds positive relationships with colleagues and customers alike
• Has experience working with people from a variety of cultures, ages, and backgrounds
• Communicates clearly and effectively, both verbally and in writing
• Supports the delivery of engaging library programmes and services
• Brings a people-focused, empathetic approach to their work
• Takes pride in delivering excellent customer experiences and contributing positively to the team

A full, clean NZ drivers licence and the ability to travel to each mentioned site will be essential.

We encourage you to apply even if you don’t meet every requirement listed. What matters most is your ability to contribute to a collaborative, purpose-driven environment where diverse experiences are valued. We know that transferable skills can come from experience gained from outside of work.

Ngā āhuatanga kei a mātou: What we offer 

At Auckland Council, you will join a dynamic, supportive environment where your mahi (work) will directly impact the lives of over 1.7 million Aucklanders. We offer flexible working conditions, a focus on well-being, and a culture of continuous improvement.

We are proud to be recognised for our commitment to diversity, equity and inclusion. We are accredited by GenderTick, a signatory of the Pride Pledge. These commitments reflect our ongoing efforts to create a workplace where all staff feel valued, respected, and empowered to thrive. 
Together, we can create a Tāmaki Makaurau we can all be proud of.

Additionally, as part of our Auckland Council Group, you will gain access to many benefits and discounts including:

• Option to buy an additional week’s annual leave
• Four weeks annual leave, plus an additional week after five years
• Additional day of leave for community activities
• Discounts on attractions such as the Maritime Museum, Auckland Zoo & Auckland Art Gallery
• Discounted Health & Life Insurance Policies
• Flexible and supportive work environment
• 3.5% KiwiSaver on top of your salary

As part of our organisation, please view a range of our: benefits

Tono Mai: Apply Now!
Application close date: Friday 28th August 2026

Salary: This role is salary band E, starting from $67k depending on experience. 

Auckland Council is an equal opportunity employer (EOE) and we are committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at the time of application to assist you through the recruitment process.

Auckland Council is committed to protecting your privacy in accordance with the Privacy Act 2020. We collect personal information directly from you and, where relevant for the purpose of assessing you for employment, and employing you as part of the transport reform process, from third parties such as referees, previous employers (including Auckland Transport) recruitment agencies, and background checking providers.

By applying for this role, you consent to Council obtaining a reference from your current employer, including information about any active conduct investigations and current performance management processes, if you are the preferred candidate. Reference checks will only be undertaken at the preferred candidate stage. Any non-active performance or conduct matters may also be discussed with referees as part of the reference checking process.

If you do not consent to this information being provided, Council may be unable to properly assess your application and your application will not progress further. If you wish to withhold your consent, or to access or correct your personal information, please contact the Privacy Officer at privacy@aucklandcouncil.govt.nz .