Library and Council Services Assistant

He angitūtanga: The opportunity

The opportunity has arisen to work as a Libraries & Council Services Assistant in Te Manawa Hub. This will require you to be flexible as you may need to work from other sites within the local board area, such as Henderson Massey Local Board.
 
Te Manawa Hub is a busy integrated hub serving a diverse and vibrant community. We are looking for a flexible all-rounder to join and contribute as part of a high-achieving, cohesive, and dynamic team. You will be supporting the team and contributing to the day-to-day running of the hub which includes council services and venue hire. As this is a customer service role, you will be helping customers from all walks of life.
 
Te Manawa Hub is open 7 days a week so flexibility around working days, including weekends and late nights, is required. This role is 24 hours across a Sunday, Monday, Tuesday and Thursday.

He kōrero mōu: About you

You will have strong people skills, are flexible and adaptable to a integrated community hub environment. You have a passion for customer service with a positive attitude towards serving people of all ages and backgrounds. You are eager to learn new skills and thrive in a busy work environment.
 
We are looking for someone who:

•    Is Collaborative, creative and enthusiastic in planning, promoting and delivering events and programmes for all ages and diversity.
•    Brings a can-do attitude – reliable, full of ideas, and ready to make things happen.
•    Is digitally confident. Understands and uses technology creatively and with confidence, able to support customers to successfully use information resources and devices.
•    Has a strong people focused, and empathy driven work ethic. Along with a positive attitude, pride in their work and in the ability to influence others positively.
•    Is reliable, adaptable and fosters great relationships with the team and our community.
•    Can demonstrate experience working with a diverse range of people.
•    Demonstrates excellent written and communication skills with a strong people focus.
•    Demonstrates an understanding of Te Ao Māori values and principles.
 
Ngā āhuatanga kei a mātou: What we offer

We offer a welcoming and supportive team, and a community that our hub as a space for our community. Here you’ll have an opportunity to grow your career within Auckland Council. 

Ehara taku toa, he takitahi, he toa takitini: My success is not mine alone, but the success of many.  
To view a copy of the position description, click here. 

We encourage you to apply even if you don’t meet every requirement listed. What matters most is your ability to contribute to a purpose-driven environment where diverse experiences are valued. We know that transferable skills can come from experience gained from outside of work.

At Auckland Council, you will join a dynamic, supportive environment where your mahi (work) will directly impact the lives of over 1.7 million Aucklanders. We offer flexible working conditions, a focus on well-being, and a culture of continuous improvement.

We are proud to be recognised for our commitment to diversity, equity and inclusion. We are accredited by GenderTick, a signatory of the Pride Pledge. These commitments reflect our ongoing efforts to create a workplace where all staff feel valued, respected, and empowered to thrive. 

Together, we can create a Tāmaki Makaurau we can all be proud of.

As part of our organisation, please view a range of our: benefits

Tono Mai: Apply Now!

Application close date: Tuesday 30th September 2025

Auckland Council is an equal opportunity employer. We serve the diverse communities of Tāmaki Makaurau and welcome applications from people of all backgrounds - regardless of gender, ethnicity, age, educational background, or religious beliefs. We also welcome applications from our Rainbow communities as well as disabled and neurodivergent people. We are committed to making our hiring process accessible to everyone. If you require any support or adjustments at any stage of the recruitment process, please let us know.