Libraries & Council Services Assistant

• We have an exciting Libraries & Council Services Assistant opportunity within the Henderson-Massey Local Board, based at at Rānui Library.
• Our libraries are open 7 days a week so flexibility around working days is required.
• The role is for 38 hours per week Tuesday-Saturday including occasional late-night Thursday’s.

He angitūtanga: The opportunity

Ngā Pātaka Kōrero o Tāmaki Makaurau (Auckland Libraries) have a strong community focus and we are an extraordinary destination for the people of Auckland.  Our Library & Council Service Assistants play a vital part within our library team ensuring that our libraries within the Henderson-Massey Local Board, provide a world-class customer experience that is second to none.
 
No two days are the same, you will greet and assist customers with a variety of queries from assisting customers to access library, supporting with the delivery of programmes and events, digital troubleshooting, Wi-Fi, and general computer queries.

To view a copy of the position description, click here.
 
He kōrero mōu: About you

Flexibility, adaptability, superb people skills, a willingness to learn, a passion for customer service and a can-do attitude are essential.
 
The ideal candidate will:

• Be willing to help create a whānau environment where everyone works together to achieve team goals.
• Enjoy working with people from diverse ethnicities and backgrounds.
• Be a quick learner who would be able to assist people with technology queries.
• Love working with the community and can assist with programmes.
• Have high resilience and the ability to de-escalate difficult situations.
• Enjoy day-to-day frontline library service and the opportunity to connect directly with our patrons.  

Ngā āhuatanga kei a mātou: What we offer

We offer a welcoming and supportive team, fantastic regulars, and a strong community. Here you’ll have an opportunity to grow your career within the Auckland library team and Auckland Council. You will be supported by a culture that values te reo Māori me ōna tikanga, inclusion and interculturalism. 

You will receive dedicated training and development to help build your career and on top of this, as part of our Auckland Council Group, you will gain access to many benefits and discounts. Click this link to find out more about our employee benefits package.

Ehara taku toa, he takitahi, he toa takitini: My success is not mine alone, but the success of many.  

Tono Mai: Apply Now!

Applications close 25 November 2024

Auckland Council is an equal opportunity employer (EOE) and we are committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at the time of application to assist you through the recruitment process.