Customers Services Representative

• 1x casual customer service position in Henderson
• Assist with the smooth running and daily operation of our Waitakere Resource Recovery Park
• Flexible and supportive team environment that encourages work/life harmony

He angitūtanga | The opportunity

Auckland Council’s Waste Solutions department has an opportunity for a Casual Customer Services Representative within the Waitakere Resource Recovery Park team. 

This is an essential service role, with operating hours:

• Monday to Friday: 8am – 6pm
• Saturday and Sunday: 8am – 4pm

Some weekend hours will be required weekly and can be discussed with the Hiring Manager during the interview process.

Te hiranga o tēnei mahi | Why this role matters

Reporting to the Weighbridge Team Leader, you’ll play a key role in the smooth daily operation of the Waitākere Resource Recovery Park. This frontline position involves a mix of reception and administrative support, financial transaction handling, and delivering exceptional customer service — as the face of the site, you’ll help create a welcoming and efficient experience for all visitors.

Ngā kawenga matua | Key responsibilities

Day-to-day you could expect to work on:

• Receive, and direct all visitors and customers
• Assess and weigh loads; receive and receipt payments; input weights, etc. and collate documentation for reporting purposes
• Provide support to Operations Manager when the Team Leader is not available. On call may be required when standing in for the Team Leader
• Relay information between contractors, visitors, customers, and council staff with regards to day-to-day operational matters including the use of RT and Intercom communication systems

 
Please view the position description here. This role pays the living wage at $28.95 per hour.

 
He kōrero mōu | About you

This role requires experience in similar customer service-related roles, with a sound understanding of working with customers in a front facing fashion. 
 
We will be looking for specific experience with:

• Customer Service experience in face-to-face roles 
• Good time management skills with ability to prioritise workload
• Be open to support and be flexible to cover leave/sick leave Monday - Sunday 7 days operations
• Must have reliable transport: Restricted or Full NZ License

Ngā āhuatanga kei a mātou | What we offer

At Auckland Council, you will join a dynamic, supportive environment where your mahi (work) will directly impact the lives of over 1.7 million Aucklanders. We offer flexible working conditions, a focus on well-being, and a culture of continuous improvement.

We are proud to be recognised for our commitment to diversity, equity and inclusion. We are accredited by GenderTick, a signatory of the Pride Pledge. These commitments reflect our ongoing efforts to create a workplace where all staff feel valued, respected, and empowered to thrive. 

Together, we can create a Tāmaki Makaurau we can all be proud of. As part of our organisation, please view a range of our: benefits
 
Tono Mai: Apply Now!
Applications close:Thursday 25th September 2025 at 12am NZST

 
Our employer Kiwisaver contribution is additional to base salary offered.

Auckland Council is an equal opportunity employer (EOE) and we are committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at the time of application to assist you through the recruitment process.
 
Employees in receipt of salary protection and/or on the predecessor Council terms and conditions of employment, please note that the salary protection and/or predecessor Council terms and conditions, including relocation, apply to your current position. Should you change to a new position (other than any secondment) you will be issued with a new employment letter of offer with current Auckland Council terms and conditions.