Library and Council Services Assistant

•    Serve customers in a vibrant and exciting library!
•    Learn new skills and engage with the local community
•    Permanent Part-time opportunity

He angitūtanga: The opportunity

An opportunity has arisen to become part of the Waiheke Library team as a 20-hr Libraries & Council Service Assistant, for a fixed term contract to cover a secondment from 5 November 2025 – 31 August 2026.

Shifts: 

•    Thursday (9AM – 4PM), Friday (9AM – 6PM), and Saturday (9:45AM – 4:15PM)

We are a focused and committed team who take pride in delivering excellence in customer experience. Our libraries and council service assistants play a vital role in contributing to digital literacy, community connection, and reading programmes with our tamariki and rangatahi.

We are looking for a flexible all-rounder to join and contribute as part of a high-achieving, high energy, cohesive, and dynamic team. You will be supporting the team and contributing to the day-to-day running of the library including the facilitation of some programmes. As this is a customer service role, you will be supporting customers from all walks of life with library and council services.

To view a copy of the position description, click here 

He kōrero mōu: About you

You will have excellent people skills, strong digital skills, and are flexible and adaptable to our learning library environment. You have a passion for customer service with a positive attitude to serving people of all ages and backgrounds.  You are eager to learn new skills and thrive in a busy work environment.

We are looking for a team member who:
•    Is positive, energetic, with a can-do attitude where no job is too big or small.
•    Understands and uses technology with confidence, able to support customers to successfully use information resources and devices.
•    Is reliable, adaptable and fosters great relationships with our community
•    Can demonstrate experience working with a diverse range of people, including children and young people
•    Demonstrates excellent written and communication skills.
•    Has knowledge/understanding of Te Ao Māori or willingness to learn.

We encourage you to apply even if you don’t meet every requirement listed. What matters most is your ability to contribute to a purpose-driven environment where diverse experiences are valued. We know that transferable skills can come from experience gained from outside of work.

Ngā āhuatanga kei a mātou: What we offer

We offer a welcoming and supportive team, a community that values the library as a welcoming community space. Here you’ll have an opportunity to grow your career within the Auckland library team and Auckland Council. 

At Auckland Council, you will join a dynamic, supportive environment where your mahi (work) will directly impact the lives of over 1.7 million Aucklanders. We offer flexible working conditions, a focus on well-being, and a culture of continuous improvement.

We are proud to be recognised for our commitment to diversity, equity and inclusion. We are accredited by GenderTick, a signatory of the Pride Pledge. These commitments reflect our ongoing efforts to create a workplace where all staff feel valued, respected, and empowered to thrive. 

Together, we can create a Tāmaki Makaurau we can all be proud of.

As part of our organisation, please view a range of our: benefits

Tono Mai: Apply Now!

Application close date: SUnday 28th September 2025

Salary range: $65k - $69K 

Auckland Council is an equal opportunity employer. We serve the diverse communities of Tāmaki Makaurau and welcome applications from people of all backgrounds - regardless of gender, ethnicity, age, educational background, or religious beliefs. We also welcome applications from our Rainbow communities as well as disabled and neurodivergent people. We are committed to making our hiring process accessible to everyone. If you require any support or adjustments at any stage of the recruitment process, please let us know.