Visitor Services Representative

• Permanent part time work covering a mix of weekdays and weekends 
• People focussed role curating visitors experiences at Auckland Botanic Gardens 
• Support the delivery of reception, site bookings, guided walks, workshops, displays and events

He angitūtanga: The opportunity

Auckland Botanic Gardens is seeking friendly and motivated Visitor Services Representative in a permanent part time position. If you have experience dealing with customers and believe you can 'tell and sell the story and value of plants', we want to hear from you. We need someone who has a love for gardens and likes connecting with people.  

The Auckland Botanic Gardens are open to the public seven days a week, including weekends and public holidays. This role involves a 7-day work week, with rostered shifts that may fall on any day of the week to ensure coverage across the Gardens’ operating hours.

Typical shifts run for 8 hours between 7:30am to 5:00pm, though flexibility is essential, as weekend and public holiday availability will be required.

To view the position description please click here

Please note the role is living wage, $29.90 per hour.

Te hiranga o tēnei mahi: Why this role matters

At Auckland Botanic Gardens, we are passionate about connecting people with plants. People from all walks of life enjoy the experience of our gardens, and our Visitor Services team plays a vital role in making that experience welcoming, informative, and memorable.

We’re looking for someone who has a genuine passion for plants, enjoys connecting with people, and thrives in a collaborative team environment. You’ll be part of a team that shares rostered duties and contributes directly to the visitor experience, whether it’s offering a warm welcome, answering questions, or supporting events and activities.

Ngā kawenga matua: Key responsibilities

You’ll be part of a team that supports the day-to-day operations of the Auckland Botanic Gardens and enhances the visitor experience. Curating a world class experience for our visitors whether they are visitors or locals.

Key responsibilities include:

• Reception duties such as greeting visitors, providing information, and offering recommendations to enhance their experience
• Managing communications includes handling incoming calls and emails to the Gardens
• Supporting plant displays by assisting with the care and presentation of plant displays in the Visitor Centre
• Community engagement through supporting education programmes, guided tours, and other public-facing activities

He kōrero mōu: About you

We are looking for a positive individual who is enthusiastic, customer-focused, and has fantastic communication skills. You’ll be part of a team that shares rostered duties, so a collaborative mindset and a passion for engaging with people in a public-facing environment are key. 

You might be a gardener looking to step away from physical work while still working within beautiful garden environments, supporting the curation of visitor experiences and tours. This could also suit students or part-timers seeking flexible and people-focused work.

We are looking for:

• At least 1 year of experience in a customer service or retail role
• Exposure to outdoor tourism, recreation, conservation, or visitor centres is desirable
• A basic understanding of Te Reo Māori is essential
• Strong administration skills, including Microsoft Office (experience with Advanced Retail is an advantage)
• A current New Zealand driver’s licence is preferred but not required

We encourage you to apply even if you don’t meet every requirement listed. What matters most is your ability to contribute to a purpose-driven environment where diverse experiences are valued. We know that transferable skills can come from experience gained from outside of work.

Ngā āhuatanga kei a mātou: What we offer

At Auckland Council, you will join a dynamic, supportive environment where your mahi (work) will directly impact the lives of over 1.7 million Aucklanders. We offer flexible working conditions, a focus on well-being, and a culture of continuous improvement. We are proud to be recognised for our commitment to diversity, equity and inclusion. We are accredited by GenderTick, a signatory of the Pride Pledge. These commitments reflect our ongoing efforts to create a workplace where all staff feel valued, respected, and empowered to thrive. Together, we can create a Tāmaki Makaurau we can all be proud of. As part of our organisation, please view a range of our: benefits

Tono Mai: Apply Now!

Application close date: Thursday 16th July at midnight

(Please note we are reviewing applications on a rolling basis and may amend the deadline earlier than anticipated - please ensure to keep an eye out on the advert, as we will ensure to update the deadline dates)

Auckland Council is committed to the protection and wellbeing of children.  This role is classified as a Children's Worker role under the Vulnerable Children Act 2014. As such applicants will be required to undergo police vetting prior to commencing employment.  This position is also deemed a safety sensitive position and will require pre-employment drug testing. Appointment will be subject to a satisfactory police check.  

Kiwisaver is additional on top of salary.

Auckland Council is an equal opportunity employer (EOE) and we are committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at the time of application to assist you through the recruitment process.