Team Member - Customer Support Representative

Date: 03-Jun-2022

Location: South Auckland, NZ, 1010

Company: Auckland Council


  • Join a diverse team dedicated to making a positive contribution to Aucklanders’ health and wellbeing
  • Earn a living wage and fantastic benefits, including free use of the facility

  • Excellent opportunity for further your skills and knowledge 


He angitūtanga: The opportunity
You will be joining our team in the Moana-Nui-a Kiwa Pool & Leisure Centre whose main goal is to inspire Aucklanders to be more active. You only get one chance to make a fantastic first impression and our Customer Support Team are the people that make it happen when Aucklanders visit our Centres.
Working as a Customer Support Representative, right from the first smile you will be responsible for ensuring an effective and professional frontline service to our diverse customer base, dealing with a wide range of inquiries, both face-to-face and on the phone. You will find that no day is the same!


We currently have a requirement a Team members to work up to 39hours, working shifts across a 7 day roster.  


He kōrero mōu: About you
You will have proven administration and communication skills, as well as an ability to use your initiative to resolve problems and satisfy your customer needs. Your outgoing and enthusiastic nature, combined with a passion for delivering excellence in customer service, is the key to success in this role. 
Ngā āhuatanga kei a mātou: What we offer


We aim to upskill and progress your career, so if you wish to train and take on other functions within our centres such as Learn to Swim Instructor, Fitness Instructor or Recreation Assistant the opportunity is there! As a Team member you can also pick up extra shifts if you are hired into a part time position, both in the centre you were first hired to work in, or others.


You’ll have access to a range of fantastic Auckland Council benefits, including the option of a zoo pass and a range of partnership discounts. And as you will be a Leisure Centre employee, you will enjoy free use of the facilities.   

 If you think you have what it takes to join our professional and fun team apply now!


Auckland Council is committed to the protection and wellbeing of children.  This role is classified as a Children's Worker role under the Vulnerable Children Act 2014. As such applicants will be required to undergo police vetting prior to commencing employment.  


  • This position is deemed a safety sensitive position and will require pre-employment drug testing. 


  • Appointment will be subject to a satisfactory police check. 


  • Any offer of employment from Auckland Council will be conditional upon you being fully vaccinated and providing suitable evidence of vaccination or medical exemption. 


Auckland Council is an equal opportunity employer (EOE) and we are committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at the time of application to assist you through the recruitment process. 


Auckland Council strongly encourages our employees to be fully vaccinated.