Team Leader Contact Centre

He angitūtanga: The opportunity
We are currently recruiting for a Permanent, Full-Time experienced Team Leader to join our Contact Centre team.

In this role, you will provide visible, real-time leadership, offering on-the-job support, guidance and coaching to your team, while confidently managing customer escalations when required.

This is an exciting opportunity to work collaboratively to drive better outcomes for our kaimahi and customers, while continuing to grow your leadership capability.

You will be responsible for managing workloads and workflows to ensure the team meets objectives and maintain business continuity.

This role works a set shift pattern:
•    Sunday, Monday, Wednesday and Thursday: 6:00pm – 2:30am
•    Tuesday: 2:00pm – 10:30pm

Click this link to access the position description.

He kōrero mōu: About you

As Team Leader, building rapport and motivating your team to achieve the best outcome for each customer is key.

What you will bring:
• 3+ years experience in people leadership, preferably within a contact centre environment
• Proven ability to engage and influence decision making
• Excellent stakeholder and relationship management skills
• Experience working in complex organisations with multiple customer-facing channels
• Ability to quickly adapt in a constantly changing environment with multiple priorities (highly regarded)

Ngā āhuatanga kei a mātou: What we offer

At Auckland Council, you will join a dynamic, supportive environment where your mahi (work) will directly impact the lives of over 1.7 million Aucklanders. We offer flexible working conditions, a focus on well-being, and a culture of continuous improvement.

We are proud to be recognised for our commitment to diversity, equity and inclusion. We are accredited by GenderTick, a signatory of the Pride Pledge. These commitments reflect our ongoing efforts to create a workplace where all staff feel valued, respected, and empowered to thrive. 

Together, we can create a Tāmaki Makaurau we can all be proud of.

As part of our organisation, please view a range of our: benefits

Tono Mai: Apply Now!

Application close date: Sunday 22nd March at 11.59PM

Auckland Council is an equal opportunity employer. We serve the diverse communities of Tāmaki Makaurau and welcome applications from people of all backgrounds - regardless of gender, ethnicity, age, educational background, or religious beliefs. We also welcome applications from our Rainbow communities as well as disabled and neurodivergent people. We are committed to making our hiring process accessible to everyone. If you require any support or adjustments at any stage of the recruitment process, please let us know.