Regulatory Support Officer

• Opportunity for personal development and professional career growth
• Flexible hybrid working opportunity
• Permanent full-time position based at our Manukau office

He angitūtanga: The opportunity 

You will have the opportunity to use your solid organisational and administration skills to provide process support, ensuring the smooth running of our end-to-end consenting processes for our building consent department. This is a customer-focused role that will allow you to be part of our hardworking and supportive team environment. 

Our team strives to provide the best quality service possible to our customers. With a “can do” attitude there are real progression opportunities for you within the team and wider Auckland Council. This is a role that sits in a fast-paced environment, tight deadlines and working at pace delivering quality outcomes.

Day-to-day you could expect to work on:

• To provide end-to-end support for all consenting applications in the Regulatory Services department for Building Consents.
• Deliver high quality customer excellence to internal and external customers.
• Ensure the accuracy and consistency of regulatory consent data.
• Be responsible for managing all customer inquiries and complaints related to financial disputes, invoicing, and regulatory applications, to ensure satisfactory customer outcomes.

He kōrero mōu: About you

To be successful in this role you will be system savvy, able to easily adapt to new technology, and have previous experience in administration. Your excellent communication skills will help you excel in this customer-focused role. A proactive nature along with your great attention to detail and understanding of Microsoft Office applications (Word, Excel, etc) will strengthen your application. Having a good understanding of building legislation and previous SAP experience would make your application stand out.

What we will be looking for:

• Excellent written and oral communication.
• Minimum 4 years of previous experience in a business administration and Customer Service role.
• Confidence around working with complex databases and information.
• Experience managing financial account reconciliations & Customer disputes.

Ngā āhuatanga kei a mātou: What we offer

Auckland Council is one of the largest local authorities in the South Pacific providing essential services and facilities to more than 1.7 million people. We are progressive socially, culturally, and environmentally while we work towards creating change having an impact on our journey to becoming a world-class city for our ratepayers and residents.

We offer a range of employee benefits and proudly support flexible working options where possible. View a snapshot of some of our employee benefits HERE

Help us make a difference to Tāmaki Makaurau.

Me Tono Ināianei!: Apply Now!

Applications close: Sunday 27 July 2025 at 11:59pm 

For a copy of the position description click Here

Salary range $57,824 - $59,000 (depending on skillset and experience)

#workingforauckland #aucklandcouncil #skills #regulatory #buildingconsent

Auckland Council is an equal opportunity employer (EOE), and we are committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at the time of application to assist you through the recruitment process.