Library and Council Services Assistant

•    Help deliver exceptional library and council services in a vibrant community library. 
•    Primarily based at Papatoetoe Library with flexibility to work across libraries within the Ōtara-Papatoetoe Local Board. 
•    Two positions available – 22 and 38 hours per week. 

He angitūtanga: The opportunity
Ngā Pātaka Kōrero o Tāmaki Makaurau (Auckland Libraries) is a destination where communities connect, learn and thrive. We are looking for customer-focused Libraries & Council Services Assistants to join our team, primarily based at Papatoetoe Library.

In this varied frontline role, no two days are the same. You'll provide exceptional customer service by assisting customers to access library and council services, supporting the delivery of programmes and events, helping with digital and technology queries, and contributing to the smooth day-to-day running of the library.

While this role is primarily based at Papatoetoe Library, flexibility is required as you may be asked to work across other libraries within the Ōtara-Papatoetoe Local Board. Our libraries operate seven days a week, so flexibility to work evenings and weekends is essential.

We are recruiting for two part-time positions:
•    22hours per week – (Saturday 6 hours, Monday and Friday 8 hours) 
•    38 hours per week – (Saturday 6 hours, Tuesday-Friday 8 hours with alternate late night Wednesday to 7:00pm) 

Please indicate your preferred position when applying.

He kōrero mōu: About you
You'll be passionate about delivering outstanding customer service and enjoy working with people from all walks of life. You're adaptable, enjoy learning new skills, and thrive in a busy, community-focused environment.

You'll also bring:
•    Excellent customer service and communication skills. 
•    A positive, collaborative approach and willingness to support the wider team. 
•    Confidence learning and assisting customers with technology and digital services. 
•    A genuine enjoyment of working with tamariki and supporting library programmes and events. 
•    The ability to confidently step up and support day-to-day library operations when required.
•    An ability to connect with people from diverse cultures and backgrounds. Pacific language skills would be an advantage.

Ngā āhuatanga kei a mātou: What we offer
At Auckland Council you'll join a welcoming and supportive team where you'll have opportunities to develop your skills and grow your career within Auckland Libraries and the wider Council.

As part of our organisation, please view a range of our: benefits

Ehara taku toa, he takitahi, he toa takitini: My success is not mine alone, but the success of many.

To view a copy of the position description, click here.

Tono Mai: Apply Now!

Applications close: Monday 20th July at 11.59PM

Salary range: We expect to appoint the successful applicants at a starting salary of $65,000 pro rata, depending on experience.

Auckland Council is an equal opportunity employer. We serve the diverse communities of Tāmaki Makaurau and welcome applications from people of all backgrounds - regardless of gender, ethnicity, age, educational background, or religious beliefs. We also welcome applications from our Rainbow communities as well as disabled and neurodivergent people. We are committed to making our hiring process accessible to everyone. If you require any support or adjustments at any stage of the recruitment process, please let us know.