Library and Council Services Assistant

We are happy to share an exciting opportunity for a Library and Council Services Assistant role. This is a 12 month fixed term 22-hour role currently based at the Mangere Bridge Library.

Current work schedule is from Sunday to Tuesday and Friday, however we are open seven days, so flexibility is required. You will also be required to work at the other libraries in the Māngere - Ōtāhuhu Local Board as needed.

He angitūtanga: The opportunity

Ngā Pātaka Kōrero o Tāmaki Makaurau (Auckland Libraries) have a strong community focus and we are an extraordinary destination for the people of Auckland.  Our Library & Council Service Assistant play a vital part within our library team ensuring that our libraries within the Māngere-Ōtahuhu local board, provide a world-class customer experience that is second to none.

No two days are the same, you will greet and assist customers with a variety of queries from assisting customers to access library & council services, supporting with the delivery of programmes and events, digital troubleshooting, Wi-Fi, and general computer queries.

To view a copy of the position description, click here

He kōrero mōu: About you

Flexibility, adaptability, superb people skills, a willingness to learn, a passion for customer service and a can-do attitude are essential.
 
The ideal candidate will:

•    Be willing to help create a whānau environment where everyone works together to achieve team goals
•    Enjoy working with people from diverse ethnicities and backgrounds
•    Be a quick learner who would be able to assist people with technology queries
•    Love working with tamariki and can assist with programmes
•    Proficiency in Te Reo Māori will be advantageous 

Enjoy day-to-day frontline library service and the opportunity to connect directly with our library patrons.  

Ngā āhuatanga kei a mātou: What we offer

We offer a welcoming and supportive team, fantastic regulars, and a strong community. Here you’ll have an opportunity to grow your career within the Auckland library team and Auckland Council. You will be supported by a culture that values te reo Māori me ōna tikanga, inclusion and interculturalism. You will receive dedicated training and development to help build your career and on top of this, as part of our Auckland Council Group, you will gain access to many benefits and discounts.

Click this link to find out more about our employee benefits package.

Ehara taku toa, he takitahi, he toa takitini: My success is not mine alone, but the success of many.  
Tono Mai: Apply Now!
We are expecting to appoint the successful applicant at a starting salary of $65,493 per annum, depending upon experience. 
Applications close: 27th April 2026, 11:59 pm

Auckland Council is an equal opportunity employer. We serve the diverse communities of Tāmaki Makaurau and welcome applications from people of all backgrounds - regardless of gender, ethnicity, age, educational background, or religious beliefs. We also welcome applications from our Rainbow communities as well as disabled and neurodivergent people. We are committed to making our hiring process accessible to everyone. If you require any support or adjustments at any stage of the recruitment process, please let us know.

Auckland Council is committed to the protection and wellbeing of children.  This role is classified as a Children's Worker role under the Vulnerable Children Act 2014. As such applicants will be required to undergo police vetting prior to commencing employment.