Libraries & Council Services Assistant

Date: 18-Sep-2022

Location: South Auckland, NZ, 1010

Company: Auckland Council

  • Join our team of talented professionals
  • Work closely with your local community
  • Permanent 38 hours per week position, based at our Pukekohe site

An opportunity has arisen to work as a Library & Council Service Assistant in the Franklin Local Board. This is a permanent 38 hour per week position that includes weekend days and late nights.


The Franklin Community Hub team deliver library, council, art/gallery shop services and supports a wide range of programmes and events in our three spaces across two sites: Waiuku site (Waiuku Library), and Pukekohe site (Pukekohe Library & Council Services and Franklin Arts Centre). We are focused on caring for each other, our community including our environment and want to do more to promote and educate about climate action for the local community and incorporating it into our day to day work.


We are looking for someone who will support our mahi. In this customer focused role, you will be contributing to the day-to-day running of the front-line services in all our spaces (note that this role will be based at the Pukekohe site working across Pukekohe Library and Franklin Arts Centre spaces). You will play an active role in daily operations, ensuring patrons have an exceptional visitor and customer experience. No two days will be the same - you will be answering a wide range of enquiries from assisting customers to access library services, council services such as rates and dog registration, community programming, art exhibitions, digital troubleshooting, and general local information.


We are looking for someone who can demonstrate:

  • Excellent communication and interpersonal skills
  • Experience of working with people from all walks of life
  • Experience working with tamariki and rangatahi
  • Comfortable with technology and able to support customers to successfully use information resources and devices
  • Knowledge/understanding of Te Ao Māori or willingness to learn
  • Willingness to support the delivery of programmes and events
  • Attention to detail and excellent organisational skills
  • A second language is very desirable but not necessary

Ngā āhuatanga kei a mātou: What we offer
This is a rewarding role with the opportunity to directly impact and uplift services to the local community. We offer a space where you can bring your authentic self to work each day with opportunity to grow your career within Auckland Council. You will be supported by a culture that values te reo Māori me ōna tikanga, inclusion and interculturalism.

Applications close: Tuesday 27th September 2022.  

Auckland Council is an equal opportunity employer (EOE) and we are committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at the time of application to assist you through the recruitment process.