Facility Administrator - Te Oro

• We have an exciting, fixed term opportunity in the Maungakiekie Tamaki local board area based at Te Oro Music and Arts Centre
• This role is 32 hours a week, Tuesday – Friday
• Great development pathway and multiple opportunities within Auckland Council

He angitūtanga: The opportunity

Are you passionate about creating safe, welcoming, and high-functioning community spaces? We’re looking for a proactive and customer-focused individual to join our team in a part-time, fixed-term role.

You'll play a key role in ensuring our venues are safe, well-equipped, and ready to support a wide range of classes, events, and community activities. From assisting with venue hire bookings and setting up spaces, to maintaining inventory and specialist equipment, your contribution will help deliver exceptional experiences to all our visitors.

You’ll be a key point of contact for both the public and our internal teams, so strong communication skills and the ability to support people with diverse needs are essential. You will be part of the Te Oro frontline team based in Glen Innes, working with your colleagues to maintain an excellent standard of service delivery to our community and venue clients.

This is a fixed-term, part-time position until January 30, 2026 offering 32 hours per week, rostered across Tuesday to Friday.

He kōrero mōu: About you

You’re a ‘people’ person with outstanding communication and relationship-building skills. You are ready to be part of a creative and dynamic team. You are ready to provide administration and customer services within an arts and culture facility. This role will be responsible for providing welcoming and efficient face to face customer services and care for visitors to the facility where you will undertake the required administrative functions for venue hire bookings to excellent standards.

You will be responsible for working collaboratively across council, agencies, stakeholders and local communities and ensure appropriate and relevant communications are managed consistently with all customers and visitors. You'll work alongside passionate colleagues helping to enhance the customer experience.

If you're enthusiastic about improving customer service experience and eager to support our exciting arts programming, this is the perfect opportunity for you!

Some key elements we are looking for from you:

• Excellent customer service skills, using core reflective listening and communication skills to find successful resolutions to customer queries
• Showcase developing leadership skills; being able to de-escalate and manage challenging situations
• Comfortable with council services, both for our customers and to help coach and support other staff
• Sound social media and digital capabilities
• Flexible and collaborative approach to your work
• Attention to detail and excellent organisational skills
• Be a willing learner in an ever-changing environment
• Have a desire to engage meaningfully with our community and professional clients.

Ngā āhuatanga kei a mātou: What we offer

You can expect variety in your work and a supportive work environment for you to thrive. As Auckland's largest employer, we embrace diversity and encourage well-being at all levels of life. You will also have access to a range of fantastic Auckland Council benefits and a range of other partnership discounts!

This is an exciting opportunity for someone who is eager to make a personal difference towards the future of Auckland. Apply now!

Tono Mai. Apply now! #WorkingforAuckland

To view a copy of the position description, click here

Target Salary: 62,840k/a depending on the skills and experience

Applications close 15th of July

Auckland Council is committed to the protection and wellbeing of children.  This role is classified as a Children's Worker role under the Vulnerable Children Act 2014. As such applicants will be required to undergo police vetting prior to commencing employment. Appointment will be subject to a satisfactory police check

Auckland Council is an equal opportunity employer (EOE) and we are committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at the time of application to assist you through the recruitment process.