Duty Manager

Date: 22-Jul-2021

Location: South Auckland, NZ, 1010

Company: Auckland Council

•    Two permanent part-time (variable 20 hour) position available
•    Work in the exciting and varied world of theatre
•    Based at Hawkins Theatre


He angitūtanga: The opportunity
Hawkins Theatre in Papakura is on the lookout for two Duty Manager's to be the senior management representatives on-site primarily on evenings and weekends. You will be fully responsible for the timely and professional delivery of all aspects of facilities services including front of house including managing bar/café, basic technical setups and operational management.


This is not a 'behind the scenes' role, you will be an integral part of our theatre team, understanding the logistics and set up required.  You will need to be hands-on, open to learning new skills and be willing to jump in & assist the team in providing customer service to the highest standard. 
He kōrero mōu: About you
You will primarily take responsibility for the on-the-day event delivery & management in Hawkins Theatre including front of house management, basic technical assistance with sound & lighting, and overseeing and running the bar/café so a background of event, leisure management or to a certain degree hospitality is essential. 
To succeed in this role, you will need a professional and approachable manner with impeccable customer service skills. You will be able to think on your feet, be creative and problem solve in a pressured environment.


To be successful in this role, you will have:
•    2 years+ experience is a Senior Supervisor role or 1 year + in a Duty Manager role.
•    Proven ability to lead, manage, motivate, and develop staff
•    Impeccable customer service skills and experience
•    The ability to think outside the square, challenge the way things are done and propose suggestions for improvement
•    Strong interpersonal skills and ability to manage and lead staff, casual, ushers, security, and contractors
•    A driver’s licence is desirable
•    A demonstrated understanding of the cultural diversity within New Zealand and a commitment to positive working relationships with all cultural groups


You must be willing to work flexible hours, (including evenings, early mornings, late finishes mainly at weekends, and public holidays) with a commitment to work the hours required. You would be expected to work approximately 20 hours a week, although this is largely dependent on the theatre’s operations.

Ngā āhuatanga kei a mātou: What we offer


If you want to be part of a vibrant team, committed to delivering outstanding events to world-class standards, then we want to hear from you!
Auckland Council is committed to the protection and wellbeing of children.  This role is classified as a Children's Worker role under the Vulnerable Children Act 2014. As such applicants will be required to undergo police vetting prior to commencing employment. The appointment will be subject to a satisfactory police check.


This role is deemed safety-sensitive and in line with Auckland Council policy, you will be required to complete pre-employment drug and alcohol testing.


Applications close: Thursday 5th August 2021

Auckland Council is an equal opportunity employer (EOE) and we are committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at the time of application to assist you through the recruitment process.