Date: 07-Oct-2021

Location: South Auckland, NZ, 1010

Company: Auckland Council


  • Broad, technical scope
  • High level customer focus
  • Rotating shifts, 4 on/3 off


He angitūtanga: The opportunity
You will manage customer requests regarding, building issues, bylaws, noise and animal complaints, resource management. You will make sure the request and information reaches the right person, and keep the customer updated as required. 
You will manage changing priorities across the region throughout the day. You will maintain high levels of customer satisfaction and care through active follow up as you work on a variety of requests.
He kōrero mōu: About you
You demonstrate strong customer service experience, maturity, excellent communication and listening skills as well as confidence to resolve queries, calm potential volatile situations.  Ability to adapt and react promptly in a controlled, confident manner as multiple situations arise at the same time is key.  You will bring knowledge of mobile technology including automated dispatch systems and your ability to accurately record and communicate job information.
Ngā āhuatanga kei a mātou: What we offer
No two days will be the same and you will enjoy the opportunity to raise the bar for customer experience and work collaboratively in a large and fun team environment.
You will be part of a dedicated team in Licensing and Regulatory Compliance (LnR).  They provide compliance services for the directorate, administering  the rules and bylaws that promote public health and protect Aucklanders from nuisance and harm, to ensure Auckland is a safe and healthy city, a great place to live, work and play, with an outstanding environment for now and future generations.
It is the largest local government compliance operation in Australasia, and deals with a substantial proportion of the requests for service received by the Council. Compliance activities are delivered through both planned, scheduled activities and unplanned responsive requests for service.
Tell us why you’re interested in this opportunity and apply via the link. For more information you can also contact Maria Dio at maria.dio@aucklandcouncil.govt.nz for a confidential chat.

The Regulatory Dispatch team operates Monday to Sunday from 5:30 am to 7:30 pm (Morning shifts starts at 5:30 am and Afternoon shifts starts at 9:30 am).

This position works 40 hours per week as part of Dispatch operations 15 hours/7 days rotating shift pattern including weekends and public holidays.
Copy & paste the following link into your web browser to view the position description: https://bit.ly/3p73C4h 


Applications close on Sunday, 24 October 2021.

Auckland Council is an equal opportunity employer (EOE) and we are committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at the time of application to assist you through the recruitment process.