Customer Support Representative | Manurewa

• Help us get "More Aucklanders more active, more often”
• Enjoy free use of Centre facilities plus a range of other benefits
• Great development pathway and multiple opportunities within Auckland Council

He angitūtanga: The opportunity

Get aucklanders to be more active! You only get one chance to make a fantastic first impression and our Customer Support Team are the people that make it happen when Aucklanders visit our Centres.

Working as a Team Member - Customer Support Representative at Manurewa Pool and Leisure Centre, right from the first smile, you will be responsible for ensuring effective and professional frontline service to our diverse customers, dealing with a wide range of inquiries, both face-to-face and on the phone. You will find that no day is the same!

We have a permanent part-time position, working on the Saturday AND Sunday and a weekday evening (it is subject to change according to the roster and the needs of the centre), with opportunities to pick up more shifts.

This is an on-site position. Our centre operates 7 days a week from 5:30am to 9:30pm (weekends between 7.45am - 7pm) , reliability and commitment to working early, late and weekend shifts are crucial.

He kōrero mōu: About you

You’ll bring strong administration and communication skills, with a proactive approach to problem-solving and a focus on delivering great customer experiences.

Your positive, enthusiastic personality and commitment to excellence in customer service will set you up for success in this role.

A current first aid certificate and confidence using technology will be a bonus.

An interest in upskilling and supporting other areas of our operation—such as Recreation Assistance or Learn to Swim—would also be an advantage.

Ngā āhuatanga kei a mātou: What we offer
We aim to upskill and progress your career, so if you wish to train and take on other functions within our centres such as Learn to Swim Instructor, Fitness Consultant opportunity is there! 

You’ll have access to a range of fantastic Auckland Council benefits, including the option of a Zoo pass and a range of partnership discounts. And as a Leisure Centre employee, you will enjoy free use of the facilities.

We are committed in promoting a workplace that respects the contributions of everyone, regardless of their sexual orientation, gender identity, age, race, ethnicity, religion, disability, or background. Our goal is to pursue an inclusive environment where every individual is appreciated and empowered to express themselves at work. We welcome all applications, help us get 'More Aucklanders more active, more often'!"

Tono Mai: Apply Now! 

You can find the position description here *Official role title is Team Member

Pay rate: $27.80+ per hour 

Applications close Sunday 29 June 2025 at 23:59

Auckland Council is committed to the protection and wellbeing of children.  This role is classified as a Children's Worker role under the Vulnerable Children Act 2014. As such applicants will be required to undergo police vetting prior to commencing employment.  This position is also deemed a safety sensitive position and will require pre-employment drug testing. Appointment will be subject to a satisfactory police check.  

Auckland Council is an equal opportunity employer (EOE) and we are committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at the time of application to assist you through the recruitment process.