Customer Services Trainer

• Be part of the learning journey and help others grow under your expert guidance. 
• Join our dynamic, closely-knit team. 
• Permanent, full-time opportunity within the Learning and Development team

He angitūtanga: The Opportunity 

The Digital & Customer Services Department is seeking a Customer Services Trainer to join our Learning and Development team. 

This is a vital role within the Council, focused on developing and delivering training for the Customer Services Department. You will play an essential part in ensuring the capability of both new and existing staff is continuously enhanced. 

In this role, you will work collaboratively to build strong relationships with your team, a diverse range of training participants, and other Council departments when needed. You’ll be applying adult learning techniques to cater to different learning styles, ensuring training is effective and sets a strong foundation for our Customer Service staff to deliver outstanding, cost-effective service to Auckland Council customers. 

He kōrero mōu: About You 

To be successful in this role, you will have at least one year of experience in a customer service or call centre environment. 

The ideal candidate will have: 

• Experience in developing and/or facilitating training programmes 
• A current, clean full New Zealand driver’s license, as the role involves delivering training across various locations in Auckland 
• Flexibility with working hours, including availability for after-hours and weekend training on an as needed basis
• Relevant qualifications (preferred but not required) 

Ngā āhuatanga kei a mātou: What We Offer 

Auckland Council is the largest local government organisation in Oceania, serving over 1.7 million people and helping to make Tāmaki Makaurau a world-class city. 

In this role, you can expect variety in your work, along with continuous learning and career development opportunities. We offer a range of employee benefits and proudly support flexible working arrangements where possible. 

Help us make a meaningful difference to Tāmaki Makaurau. #workingforauckland

Me Tono Ināianei! Apply Now! 

Applications close: Wednesday 16th April, at 11.59PM
 

Find a copy of the position description here

Auckland Council is an equal opportunity employer (EOE) and we are committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at the time of application to assist you through the recruitment process.