Customer Services Representative - Contact Centre

• Be part of a great team who put customers at the heart of everything they do
• 6 weeks paid full-time training, plus ongoing study & professional development opportunities
• Permanent, full-time and part-time positions based in Manukau, close to public transport. 

He angitūtanga: The opportunity

We’re excited to welcome our next group of Customer Services Representatives to our Contact Centre team. In this role, you’ll be the first point of contact for our community, supporting Aucklanders and helping keep our city running smoothly.No two days will look the same. The CSR role is a high-demand, fast-paced position where you’ll be the first point of contact for our community. People call to report a wide range of urgent issues, from flooding to animal incidents and more. At times, you may also deal with customers who are upset, distressed, or even angry, which can be mentally intense. This role requires resilience, empathy, and the ability to stay calm under pressure, but it’s also highly rewarding as you’ll be making a real difference for Aucklanders during critical moments.

As a CSR, you’ll play a key part in delivering excellent customer experiences. You’ll investigate issues, provide accurate and timely information, and work closely with internal teams to resolve matters, ensuring every customer feels heard and supported.

Click this link to access the Position Description

He kōrero mōu: About you

We’re looking for people who bring curiosity, empathy, and a passion for great customer service. 

You’ll thrive in this role if you:

• Enjoy learning new systems and technology and feel confident navigating multiple tools at once.
• Communicate clearly and professionally, with a warm and respectful approach on the phone.
• Can stay calm under pressure, think on your feet and use good judgement to solve problems.
• Have 2+ years’ experience supporting customers — whether in a contact centre, retail, hospitality, community services, volunteering or any other people-focused environment.
• Bring resilience, reliability and a positive attitude to a fast-paced, changing environment.
• Can type a minimum of 35 words per minute to help keep pace with customer enquiries.

We’ll support you with comprehensive training to build your skills and confidence as you step into the role.

We are a 24-hour, 7-day-a-week contact centre with full-time and part-time positions available! Check out the available shifts below and choose your preferred shifts based on what suits your schedule. (Please note: Shift start and end times may vary based on business needs, with 3 weeks' notice provided for any changes.) All successful recruits must be available for six (6) weeks of full-time training, Monday to Friday, 9:00 a.m. to 5:30 p.m on site at Civic Building, Manukau.

Ngā āhuatanga kei a mātou: What we offer 

At Auckland Council, you will join a dynamic, supportive environment where your mahi (work) will directly impact the lives of over 1.7 million Aucklanders. We offer continuous learning and prospects for career development including study options, helping you advance in a rewarding customer service career! Work-from-home options may also be available after six months, depending on business needs and your performance.

We are proud to be recognised for our commitment to diversity, equity and inclusion. We are accredited by GenderTick, a signatory of the Pride Pledge. These commitments reflect our ongoing efforts to create a workplace where all staff feel valued, respected, and empowered to thrive.

Together, we can create a Tāmaki Makaurau we can all be proud of.

As part of our organisation, please view a range of our: benefits

Tono Mai: Apply Now!

Application close date Thursday 09 April 2026

This is a Band D role

Auckland Council is an equal opportunity employer (EOE) and we are committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at the time of application to assist you through the recruitment process.

Employees in receipt of salary protection and/or on the predecessor Council terms and conditions of employment, please note that the salary protection and/or predecessor Council terms and conditions, including relocation, apply to your current position. Should you change to a new position (other than any secondment) you will be issued with a new employment letter of offer with current Auckland Council terms and conditions.