Barking Advisor

• Help dog owners keep their beloved pets and neighbours happy
• Manukau focus but flexible on location
• Permanent, full-time

He angitūtanga: The opportunity
Our beautiful city of Tāmaki Makaurau is a peaceful haven for pet owners and pets alike. However, there may be times when this peace can be interrupted by a dog who needs some attention. You will be responding and resolving barking complaints received by our contact centre team. 
 
On a daily basis, you will be in touch with dog owners to assist them in abating the noise made by their barking dog; with complainants to explain the difference between nuisance barking and normal dog behaviour, and act as a mediator between dog owners and complainants to come to a resolution.
 
He kōrero mōu: About you
Described as cool, calm, and confident, you're a skilled communicator with a background in customer services or mediation. You are also someone who can offer excellent and unbiased customer service to all parties, love animals, and enjoy finding solutions to difficult situations where someone's beloved pet is involved.  Be the unbiased voice that helps mediate and resolve barking complaints. Knowledge of dog behaviours is highly regarded.
 
Ngā āhuatanga kei a mātou: What we offer

Auckland Council is the largest local government council across Oceania, serving over 1.7 million people and contributing towards making Tāmaki Makaurau an Auckland we can all be proud of.

We offer a range of employee benefits and proudly support flexible working options where possible.

View a snapshot of some of our employee benefits HERE.

Help us make a difference to Tāmaki Makaurau.

Me Tono Ināianei! Apply now!

Salary ranges from $66,500 and $74,000 plus KiwiSaver and benefits.

Find a copy of the position description here: https://bit.ly/3XkElGQ

Applications close 14 March 2025.

#workingforAuckland #JobOpportunity #DogControl #PublicSafety #Compliance #BarkingComplaints #DogBehaviour

 
The role is deemed safety-sensitive and will require a pre-employment drug & alcohol test prior to offer. A current full clean driver's license is preferred.  

Auckland Council is an equal opportunity employer (EOE) and we are committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at the time of application to assist you through the recruitment process.