Senior Regulatory Support Officer

Date: 14-Nov-2022

Location: NZ, 1010

Company: Auckland Council

  • Role is Auckland based with agility required to provide support across multiple locations
  • Apply your regulatory and process expertise
  • Drive customer experience improvements



He angitūtanga: The opportunity


You will be an integral part of Regulatory Support team in the Regulatory Engineering department. As a senior, you both lead by example and in approach as you help the team achieve smooth processing of consent applications including financial processes such as invoicing, management of various stakeholders, handling public enquiries, phone calls, correspondence, complaints and requests for service.

You will continuously look for ways to improve the quality of regulatory support services provided. You will train and mentor colleagues to help to lift and maintain capability within the team, being willing to fill the gaps where needed.

Your analytical approach to problem solving and willingness to take ownership of improvement initiatives and carefully see them through to completion will greatly assist your success in this role. By using your friendly personality and well-tuned people skills you will bring people together, enhance team culture, and help the whole team and department achieve optimal results together.


He kōrero mōu: About you


You are a resilient person with experience in the regulatory field and a strong focus on first-rate customer service.  You view the business as an integrated whole, rather than separate discipline and can apply this thinking to problem-solving and business improvement. You take pride in your work and your ability to bring people together to solve problems, and to take responsibility to see improvements through to completion.

To be successful in this role, you will have relevant experience in business or process management, an ability to recognise problems, identify cause and develop and implement solutions, process improvement and translation of policy into operational processes, and passion to excel and deliver within tight timeframes and conflicting priorities.


Ngā āhuatanga kei a mātou: What we offer


Help make Auckland a safe and healthy city, a great place to live, work and play, with an outstanding environment for now and future generations. The Regulatory Engineering department is an integral part of this as it is responsible to promote and ensure sustainable land development across the Auckland region. It does this by providing engineering expertise to assess to resource consents, building consents and engineering plan approvals, and your team ensures that internal and external customers and applicants receive a seamless service along the way!


This is a great opportunity to take your career to the next level.  Please click here for the position description. 


For more information you can also contact Martin Walker for a confidential chat.



Applications close 28 November 2022



Auckland Council is an equal opportunity employer (EOE) and we are committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at the time of application to assist you through the recruitment process.