Libraries & Council Services Assistant

• Deliver exceptional customer service and support based at Whangaparāoa Library, assisting with library and council services, digital troubleshooting, and community programmes
• Work collaboratively within a diverse team, help foster a welcoming environment, and engage with people of all ages and backgrounds, including tamariki
• Permanent part-time role (22 hours/week) with flexibility required for weekend, late-night, and multi-location shifts across the Hibiscus & Bays local board area

He angitūtanga: The opportunity

Ngā Pātaka Kōrero o Tāmaki Makaurau (Auckland Libraries) have a strong community focus and we are an extraordinary destination for the people of Auckland.  Our Library & Council Service Assistant play a vital part within our library team ensuring that our libraries within the Hibiscus & Bays local board, provide a world-class customer experience that is second to none.

No two days are the same, you will greet and assist customers with a variety of queries from assisting customers to access library & council services, supporting with the delivery of programmes and events, digital troubleshooting, Wi-Fi, and general computer queries.

Many of our libraries are open 7 days a week so flexibility around working days, including weekends and late nights, is required. We are looking to fill a permanent part time opportunity x 22 hours per week at Whangaparoa. Shifts: Wednesday and Friday - 8 hours (opening till closing), and Saturday (6 hours).

It is essential that you have the flexibility to work across all our locations within the Hibiscus & Bays local board, this includes the following libraries:  ​​Whangaparāoa Library, Ōrewa Library and East Coast Bays Library. To view a copy of the position description, click here

He kōrero mōu: About you

Flexibility, adaptability, superb people skills, a willingness to learn, a passion for customer service and a can-do attitude are essential.
The ideal candidate will:

• Be willing to help create a whānau environment where everyone works together to achieve team goals
• Enjoy working with people from diverse ethnicities and backgrounds
• Be a quick learner who would be able to assist people with technology queries
• Love working with tamariki and can assist with programmes
• Has knowledge/understanding of Te Ao Māori or willingness to learn

Enjoy day-to-day frontline library service and the opportunity to connect directly with our library patrons.  

Ngā āhuatanga kei a mātou: What we offer

At Auckland Council, you will join a dynamic, supportive environment where your mahi (work) will directly impact the lives of over 1.7 million Aucklanders. We offer flexible working conditions, a focus on well-being, and a culture of continuous improvement.

We are proud to be recognised for our commitment to diversity, equity and inclusion. We are accredited by GenderTick, a signatory of the Pride Pledge. These commitments reflect our ongoing efforts to create a workplace where all staff feel valued, respected, and empowered to thrive. 

Together, we can create a Tāmaki Makaurau we can all be proud of.

As part of our organisation, please view a range of our: benefits

Ehara taku toa, he takitahi, he toa takitini: My success is not mine alone, but the success of many.  

Tono Mai: Apply Now!

Applications close: 5th of September

Target salary range: $65,493+ (depending on skills and experience)

Auckland Council is committed to the protection and wellbeing of children.  This role is classified as a Children's Worker role under the Vulnerable Children Act 2014. As such applicants will be required to undergo police vetting prior to commencing employment. Appointment will be subject to a satisfactory police check.

Auckland Council is an equal opportunity employer. We serve the diverse communities of Tāmaki Makaurau and welcome applications from people of all backgrounds - regardless of gender, ethnicity, age, educational background, or religious beliefs. We also welcome applications from our Rainbow communities as well as disabled and neurodivergent people. We are committed to making our hiring process accessible to everyone. If you require any support or adjustments at any stage of the recruitment process, please let us know.