Team Member - Customer Support | Takapuna Pool and Leisure Centre

• Help us get "More Aucklanders more active, more often"
• Enjoy free use of centre facilities plus a range of other benefits
• Great development pathway and multiple opportunities within Auckland Council

He angitūtanga: The opportunity 

Here at Auckland Council, our leisure centres play a key role in achieving our goal of get Auckland the most active city in the world. And right now, we're looking for a Team Member to join our Customer Support team at Takapuna Pool and Leisure Centre.

 
This role will see you working with community groups across the Auckland region. You will help us deliver an exciting customer service to our community groups. 

In this frontline role, your responsibilities will include: 

• Delivering exceptional customer service to our customers and visitors during busy periods 
• Support a large, diverse fitness and aquatic membership base with enrolment and retention  
• Completing day-to-day administration tasks and cash handling 
• Understanding all centre operations and assisting with relevant tasks such as bookings and appointments

We are looking to fill casual and 8-hour permanent part-time positions. Please note that permanent role has fixed roster, and shifts cannot be adjusted. As such, we’re ideally seeking candidates who can commit to the advertised schedule.

• 8-hr position: 7.30am - 4pm

He kōrero mōu: About you   

You enjoy working with people and take pride in delivering a positive experience in a frontline customer service environment. 

Moreover, you have: 

• A mature, responsible, and flexible approach and you are able to use your initiative to problem solve 
• An enthusiastic, team‑player, and positive attitude with infectious energy 
• A commitment providing your customers with an exceptional experience and to maintaining a high degree of professionalism in your work 
• An understanding about health and safety 

You will need a First Aid Certificate; however, we will help you obtain one if you do not already have it. 

We encourage you to apply even if you don’t meet every requirement listed. What matters most is your ability to contribute to a purpose-driven environment where diverse experiences are valued. We know that transferable skills can come from experience gained from outside of work. 

Ngā āhuatanga kei a mātou: What we offer 

At Auckland Council, you will join a dynamic, supportive environment where your mahi (work) will directly impact the lives of over 1.7 million Aucklanders. We offer flexible working conditions, a focus on well-being, and a culture of continuous improvement. 

We are proud to be recognised for our commitment to diversity, equity and inclusion. We are accredited by GenderTick, a signatory of the Pride Pledge. These commitments reflect our ongoing efforts to create a workplace where all staff feel valued, respected, and empowered to thrive. 

Together, we can create a Tāmaki Makaurau we can all be proud of. 

As part of our organisation, please view a range of our benefits here.

Tono Mai: Apply Now! 

You can find the position description here. *Official role title is Team Member.

Starting rate: Living Wage $29.90/h. Please note, our employer KiwiSaver contribution is additional to the base salary offered.

Applications close on 4 September 2026

Auckland Council is committed to the protection and wellbeing of children.  This role is classified as a Children's Worker role under the Vulnerable Children Act 2014. As such applicants will be required to undergo police vetting prior to commencing employment.  This position is also deemed a safety sensitive position and will require pre-employment drug testing. Appointment will be subject to a satisfactory police check. 

Auckland Council is an equal opportunity employer (EOE) and we are committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at the time of application to assist you through the recruitment process.