Team Member | Customer Support | Albany Stadium Pool

He angitūtanga: The opportunity

You will be joining our team at Albany Stadium Pool whose main goal is to inspire Aucklanders to be more active. You only get one chance to make a fantastic first impression and our Customer Support Team are the people that make it happen when Aucklanders visit our Centres.

Working as a Customer Support, right from the first smile you will be responsible for ensuring an effective and professional frontline service to our diverse customer base, dealing with a wide range of inquiries, both face-to-face and on the phone. You will find that no day is the same!

Roles available:

• 1 X 10-hour permanent part time role.
•  1 casual role.

The shifts for the permanent part time role are for Tuesdays at 3:30pm -7:30pm and Sundays at 12:15 - 7:15pm.

There are no specific hours for the casual roles but flexibility for weekend and closing shifts are required. 

Our centre operates 7 days a week from 5:30am to 9:30pm, reliability, and commitment to working early, late and weekend shifts are crucial.

Please note that those who work closing shifts are likely to finish at 10pm. 

He kōrero mōu: About you

You’ll have strong administrative and communication skills, with the initiative to solve problems and deliver excellent customer service. Your outgoing and enthusiastic nature, combined with a passion for creating great customer experiences, will be key to success in this role. A full driver’s licence is preferred for late shifts, and experience with cash handling, technology, and working with children is highly valued, as our centre regularly welcomes young visitors. 

Ngā āhuatanga kei a mātou: What we offer

We aim to upskill and progress your career, so if you wish to train and take on other functions within our centres such as Learn to Swim Instructor, Fitness Instructor or Recreation Assistant opportunity is there!

You’ll have access to a range of fantastic Auckland Council benefits, including the option of a Zoo pass and a range of partnership discounts. And as a Leisure Centre employee, you will enjoy free use of the facilities.

View a snapshot of some of our discounts and partnership benefits

Tono Mai: Apply Now!

You can find the position description here

Pay rate: $27.80 per hour

Our employer Kiwisaver contribution is additional to base salary offered.

Applications close Friday 01 August 2025 at 11:59pm

Auckland Council is committed to the protection and wellbeing of children.  This role is classified as a Children's Worker role under the Vulnerable Children Act 2014. As such applicants will be required to undergo police vetting prior to commencing employment.  This position is also deemed a safety sensitive position and will require pre-employment drug testing. Appointment will be subject to a satisfactory police check.  

Auckland Council is an equal opportunity employer (EOE). We serve the diverse communities of Tāmaki Makaurau and encourage applications from everyone — regardless of gender, ethnicity, age, educational background or religious belief — as well as from those who are disabled and/or neurodivergent. We are committed to making our hiring process accessible to everyone. If you need any adjustments at any stage of the recruitment process, please let us know.