Library and Council Services Assistant

• Deliver frontline council services that support everyday life in Auckland
• Build a career in libraries that strengthen literacy, learning, and belonging
• Join an inclusive, supportive team in an integrated library and council service

Tēnā koutou hoamahi,

We are seeking two Library and Council Services Assistants to join our team on a permanent, part‑time basis (20 and 22 hours per week), primarily based at Takapuna Library within the Devonport–Takapuna Local Board. As an integrated library and council service site open seven days a week, the roles include regular weekend shifts, so flexibility to work weekends is essential.

He angitūtanga: The opportunity

• Permanent | Part-time (1 x 20 hours per week, 1 x 22 hours per week)
• Devonport–Takapuna Local Board – primarily based at Takapuna Library
• Deliver frontline council services that support everyday life in Auckland
• Build a career in libraries that strengthen literacy, learning, and belonging
• Join an inclusive, supportive team in an integrated library and council service

Te hiranga o tēnei mahi: Why this role matters

Libraries play a vital role in supporting literate, active, and connected communities. As a Library and Council Services Assistant, you help ensure people can access information, council services, learning opportunities, and inclusive public spaces—often at important moments in their lives.

This role contributes to creating welcoming environments where people of all backgrounds feel safe, supported, connected to their community, and able to participate fully in civic and community life. You’ll be part of a service that makes Auckland more accessible, informed, and inclusive every day.

Ngā kawenga matua: Key responsibilities

In this role, you will:

• Provide frontline library and council services in person, by phone, and online
• Assist customers to understand and access council services, including rates enquiries, dog registrations, applications, bookings, and regulatory information
• Deliver professional, calm, and empathetic customer service in a busy public-facing environment
• Support professional library practice, including reader engagement, learning programmes, reference interactions, and digital inclusion
• Promote self-service and support customers to build confidence using online council and library tools
• Contribute to the delivery of library programmes, events, and activities that meet diverse community needs
• Help maintain safe, welcoming, and inclusive library spaces
• Use council and library systems accurately and responsibly
• Work collaboratively with colleagues, sharing learning and supporting continuous improvement

He kōrero mōu: About you

We welcome applications from people with diverse backgrounds and experiences. You don’t need to meet every requirement listed — what matters most is your ability to contribute positively to our team, our customers, and our community. You might bring transferable skills from customer service, community work, education, retail, hospitality, or other people-focused roles.

We’re looking for two people who:

• Enjoys working with people in a customer-focused environment
• Communicates clearly, respectfully, and with empathy
• Is comfortable learning systems, processes, and new information
• Values libraries as inclusive spaces that support literacy, learning, and belonging
• Demonstrates resilience and professionalism when supporting customers experiencing stress or change
• Is digitally confident and willing to support others to build digital skills
• Works collaboratively and contributes to a positive team culture
• Shows interest in Te Tiriti o Waitangi, te reo Māori, and tikanga Māori
• Is committed to ongoing learning and professional development

Working towards a library-related qualification, or an interest in building a career in libraries and information services, is an advantage but not essential.

Ngā āhuatanga kei a mātou: What we offer

• A welcoming, collaborative, and supportive team culture
• Training and ongoing support in library practice, council services, customer service, and de-escalation
• Opportunities to grow your career across Auckland Libraries and Auckland Council
• A strong focus on staff wellbeing, learning, and continuous improvement
• You’ll be supported with training, clear procedures, and team-based approaches to managing challenging interactions.

Our team culture and ways of working 

We are an inclusive, positive and supportive team who value diversity, shared learning, and looking after one another. As a frontline library and council service integrated site, we regularly support customers experiencing pressure or stress. We build staff confidence through peer support, clear ways of working, and a commitment to professionalism, positivity, empathy, and safety. This reflects our role as both a trusted library space and a council service, grounded in manaakitanga and equity of access.

Tono Mai: Apply now

To view the position description, click: PD – Library and Council Services Assistant

Applications close: Tuesday 9th June 2026

Salary: $65k – $69k per annum pro rata plus 3.5% KiwiSaver & benefits.

Auckland Council is an equal opportunity employer. We serve the diverse communities of Tāmaki Makaurau and welcome applications from people of all backgrounds — regardless of gender, ethnicity, age, educational background, disability, neurodiversity, sexual orientation, or religious beliefs. We are proud to be accredited by GenderTick and are a signatory to the Pride Pledge. If you require any support or adjustments at any stage of the recruitment process, please let us know. Together, we can create a Tāmaki Makaurau we can all be proud of.