Libraries & Council Services Assistant

• We have an exciting Libraries & Council Services Assistant opportunity within the Upper Harbour-Hibiscus & Bays South Local Board
• Help shape engaging library programmes and services
• Serve customers in a vibrant and dynamic library environment

He angitūtanga: The opportunity

Ngā Pātaka Kōrero o Tāmaki Makaurau (Auckland Libraries) have a strong community focus and we are an extraordinary destination for the people of Auckland.  Our Library & Council Service Assistant play a vital part within our library team, ensuring that our libraries within the UH-H&B South local board, provide a world-class customer experience that is second to none.

No two days are the same, you will greet and assist customers with a variety of queries from assisting customers to access library & council services, supporting with the delivery of programmes and events, digital troubleshooting, Wi-Fi, and general computer queries.

Many of our libraries are open 7 days a week so flexibility around working days, including weekends and late nights, is required. We are looking to fill a permanent part time opportunity x 22 hours per week based at the Albany Village Library. As part of this role, you will be expected to work across the libraries within the local boards, this includes: ​Albany Village Library and ​East Coast Bays Library

 
He kōrero mōu: About you

Flexibility, adaptability, superb people skills, a willingness to learn, a passion for customer service and a can-do attitude are essential.
The ideal candidate will:

• Be willing to help create a whānau environment where everyone works together to achieve team goals
• Enjoy working with people from diverse ethnicities and backgrounds
• Be a quick learner who would be able to assist people with technology queries
• Love working with tamariki and can assist with programmes

Enjoy day-to-day frontline library service and the opportunity to connect directly with our library patrons.  

Ngā āhuatanga kei a mātou: What we offer

We offer a welcoming and supportive team, fantastic regulars, and a strong community. Here you’ll have an opportunity to grow your career within the Auckland library team and Auckland Council. You will be supported by a culture that values te reo Māori me ōna tikanga, inclusion and interculturalism. You will receive dedicated training and development to help build your career and on top of this, as part of our Auckland Council Group, you will gain access to many benefits and discounts. Click this link to find out more about our employee benefits package.

Ehara taku toa, he takitahi, he toa takitini: My success is not mine alone, but the success of many.  

Tono Mai: Apply Now!

To view a copy of the position description, click here

Target salary: $57,824 – $65,000 (depending on skills and experience); Application close: Saturday 31 May 2025

Auckland Council is an equal opportunity employer (EOE) and we are committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at the time of application to assist you through the recruitment process.

Auckland Council is committed to the protection and wellbeing of children.  This role is classified as a Children's Worker role under the Vulnerable Children Act 2014. As such applicants will be required to undergo police vetting prior to commencing employment. Appointment will be subject to a satisfactory police check.