Learn to Swim and Customer Support Team Leader | Birkenhead Pool and Leisure

Learn to Swim and Customer Support Team Leader | Birkenhead Pool and Leisure

• Help us get "More Aucklanders more active, more often”
• Utilise your passion for coaching and leadership
• Enjoy free use of Centre facilities plus a range of other benefits

He angitūtanga: The opportunity

You’ll be joining our Birkenhead Pool and Leisure Centre as the Team Leader of Learn to Swim and Customer Support.

The role plays a key part in making the experience of all our customers fun, safe and enjoyable. You’ll be coaching, developing & mentoring team members, and taking the lead on programming and quality lesson delivery. You’ll also oversee the day-to-day operational running of the Learn to Swim programme and customer support team, providing great customer service and problem resolution for our visitors.  Moreover, you will be supporting the team with escalations with customer issues and complaints. We want our visitors to feel welcome from the moment they walk through our doors - that first encounter is crucial to ensuring that they will come back again.

He kōrero mōu: About you

You will have customer service management experience; you will thrive on using your initiative to find improved ways of doing things and the opportunity to implement these. You will have a passion for bringing out the best in your team and enjoy building relationships across a diverse range of internal & external customers.

You’ll have a passion for motivating both your team members and our customers to enjoy and gain confidence in swimming and be committed to making the experience of working in and visiting our pools a great one for everyone involved. You’ll also hold a recognised swim teacher qualification with at least 2 years’ experience teaching, First Aid certificate and have experience in delivering lessons across a range of ages and abilities.

It’s a permanent full time role with working in teams and dealing with customers. Working 40 hours per week. Our Pool and Leisure Centre operates a 7-day service, so the ability to work early and late shifts, as well as weekends, is crucial in this role.

Ngā āhuatanga kei a mātou: What we offer

We offer ongoing support and commitment to your personal and professional development. You will have access to a range of fantastic Auckland Council benefits, including an annual zoo pass and a range of partnership discounts. And as you will be a Leisure Centre employee, you will enjoy free use of the facilities. So, if you think you have what it takes to join our professional and fun team apply now!

We are committed in promoting a workplace that respects the contributions of everyone, regardless of their sexual orientation, gender identity, age, race, ethnicity, religion, disability, or background. Our goal is to pursue an inclusive environment where every individual is appreciated and empowered to express their selves at work. We welcome all applications, help us get 'More Aucklanders more active, more often'!"

Tono Mai: Apply Now!

You can find the position description here

Pay rate: $35.25/hr

Applications close onTuesday, 8th of April

Auckland Council is committed to the protection and wellbeing of children.  This role is classified as a Children's Worker role under the Vulnerable Children Act 2014. As such applicants will be required to undergo police vetting prior to commencing employment.  This position is also deemed a safety sensitive position and will require pre-employment drug testing. Appointment will be subject to a satisfactory police check.   

Auckland Council is an equal opportunity employer (EOE) and we are committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at the time of application to assist you through the recruitment process.