Customer Support Representative | Glenfield Pool and Leisure Centre

Date: 14-Mar-2023

Location: North Shore, NZ, 1010

Company: Auckland Council

He angitūtanga: The opportunity
Customer Support Representative | Glenfield Pool and Leisure Centre

You will be joining our team in the Glenfield Pool and Leisure Centre whose main goal is to inspire Aucklanders to be more active. You only get one chance to make a fantastic first impression and our CustomerSupport Team are the people that make it happen when Aucklanders visit our Centres.


This is a permanent 14 hours position working on Sundays and Thursdays, with opportunities to pick up more shifts.

The shifts are:

  • Sunday 6:30am - 3:00pm
  • Thursday 3:00pm - 9:30pm 

Working as a Customer Support Representative, right from the first smile you will be responsible for ensuring an effective and professional frontline service to our diverse customer base, dealing with a wide range of inquiries, both face-to-face and on the phone. You will find that no day is the same!


He kōrero mōu: About you
You will have proven administration and communication skills, as well as the ability to use your initiative to resolve problems and satisfy your customers' needs. Your outgoing and enthusiastic nature, combined with a passion for delivering excellence in customer service, is the key to success in this role.


Ngā āhuatanga kei a mātou: What we offer
We aim to upskill and progress your career, so if you wish to train and take on other functions within our centres such as Learn to Swim Instructor, Fitness Instructor or Recreation Assistant opportunity is there! As a Team member, you can also pick up extra shifts if you are hired into a part-time position, both in the centre you were first hired to work in, or others.
You’ll have access to a range of fantastic Auckland Council benefits, including the option of a Zoo pass and a range of partnership discounts. And as a Leisure Centre employee, you will enjoy free use of the facilities.



Application closes on 26 March 2023 at 23:59 



This position is deemed a safety sensitive position and will require pre-employment drug testing.


Auckland Council is committed to the protection and well-being of children. This role is classified as a Children's Worker role under the Vulnerable Children Act 2014 and is deemed a safety-sensitive position. As such applicants will be required to undergo police vetting and a drug test prior to commencing employment.


Employees in receipt of salary protection and/or on the predecessor Council terms and conditions of employment, please note that the salary protection and/or predecessor Council terms and conditions, including relocation, apply to your current position. Should you change to a new position (other than any secondment) you will be issued with a new employment letter of offer with current Auckland Council terms and conditions.


Auckland Council strongly encourages our employees to be fully vaccinated.