Customer Support Representative, Albany

Date: 06-Jan-2022

Location: North Shore, NZ, 1010

Company: Auckland Council

  • Earn a living wage and fantastic benefits, including free use of the facility
  • Be part of a fun, friendly, and positive team environment
  • 2 part- time (permananet) roles available, you choose! 


He angitūtanga: The opportunity
You will be joining our team in the Albany Stadium Leisure Centre whose main goal is to inspire Aucklanders to be more active. You only get one chance to make a fantastic first impression and our Customer Support Team are the people that make it happen when Aucklanders visit our Centres.
Working as a Customer Support Representative, right from the first smile you will be responsible for ensuring an effective and professional frontline service to our diverse customer base, dealing with a wide range of inquiries, both face-to-face and on the phone. You will find that no day is the same!
He kōrero mōu: About you
You will have proven administration and communication skills, as well as an ability to use your initiative to resolve problems and satisfy your customer needs. Your outgoing and enthusiastic nature, combined with a passion for delivering excellence in customer service, is the key to success in this role. 
Ideally, you’ll hold a First Aid Certificate but we assist the successful candidate if needs be.

Ngā āhuatanga kei a mātou: What we offer


You’ll have access to a range of fantastic Auckland Council benefits, including the option of a zoo pass and a range of partnership discounts. And as you will be a Leisure Centre employee, you will enjoy free use of the facilities. 

We have a variety of full time permanent (40 hours) and many part time (differing shifts) permanent roles available.


Our shifts are rostered across Monday to Sunday, both early morning and evening shifts.


We also encourage skillset development and as such you have the opportunity to add to your hours (if you are part time) by taking on other roles within the centre such as Recreation Assistants, Lifeguards and Customer Service Reps (please note you will need to work towards being qualified for the Lifeguard position)

We specifically have 2 permanent part-time positions available:


Option 1

Monday 15:00-19:00 (4hrs)
Thursday 14:30-19:30 (4.5hrs)


Option 2

Thursday 15:00-19:00 (7hrs)

Sunday 7:45-15:15 (7hrs)

To find out more about this centre, please click here: Albany


To find out more about all our centres please click here

If you think you have what it takes to join our professional and fun team apply now!

Applications close 15 January 2022


Please note as the Recruitment team will be on annual leave over the Christmas break and as such, your application may only be processed from the 15th January onwards.


There could be instances where the specific leisure centre may contact you before this date.


The start dates for these roles will be from Mid-late January and into February 2022.


Thank you for your patience!

Any offer of employment from Auckland Council will be conditional upon you being fully vaccinated and providing suitable evidence of vaccination or medical exemption. 

This position is deemed a safety-sensitive position and will require pre-employment drug testing.
Auckland Council is committed to the protection and wellbeing of children.  This role is classified as a Children's Worker role under the Vulnerable Children Act 2014. As such applicants will be required to undergo police vetting prior to commencing employment. Appointment will be subject to a satisfactory police check.

Auckland Council is an equal opportunity employer (EOE) and we are committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at the time of application to assist you through the recruitment process.