Customer Service Representative-Cemeteries

Date: 14-Sep-2022

Location: North Shore, NZ, 1010

Company: Auckland Council


  • Based at North Shore Memorial Park
  • Support the community with top customer service
  • Flexibility required to work Saturdays


He angitūtanga: The opportunity


The North Shore Memorial Park is a place of beauty, reflection and remembrance for all of those that visit. We take pride in providing compassionate customer support for our communities when they are affected by grief and loss.

Reporting to the Customer Services Team Leader, you will be part of a high-performing team working with our communities managing queries and transactions at the cemetery. You will be involved in:


•    Helping facilitate the bereavement and funeral process
•    Creating and building strong relationships with key stakeholders in your area/community
•    Helping assist with genealogy, record keeping and monument requests


We have a permanent full-time opportunity and a casual opportunity 

He kōrero mōu: About you


This role would suit someone who is an effective and compassionate communicator with great organisational skills.  


Key things we will look for in you include:

•    Outstanding customer service skills and experience
•    Strong written and verbal communication skills
•    Strong computer skills
•    Excellent emotional intelligence with the ability to create rapport quickly, 
•    Great ability to prioritise multiple requirements quickly under pressure
•    Resilience and empathy as a team player who can work collaboratively with our small office team and our operations team
•    Proactive problem solving, with a desire for ongoing continuous improvement
•    Flexibility to work Saturdays and hold the ‘on-call’ office phone on a roster basis and at other cemetery sites if needed, with office hours 8:00am – 4:30pm.


Ngā āhuatanga kei a mātou: What we offer


Helping people in their time of need is especially rewarding.   Join a passionate and proactive team who are eager to support the community around them.


Applications close Thursday, 29th September 2022


Note, however, that applications will be considered as they are received, so please do not delay in applying

Auckland Council is an equal opportunity employer (EOE) and we are committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at the time of application to assist you through the recruitment process.


Auckland Council strongly encourages our employees to be fully vaccinated.