Casual Team Member | Customer Support - Takapuna

• Help us get "More Aucklanders more active, more often”
• Enjoy free use of Centre facilities plus a range of other benefits
• Great development pathway and multiple opportunities within Auckland Council

Casual Team Member | Customer Support - Takapuna Pool and Leisure Centre

At Takapuna Pool and Leisure Centre, our Customer Support team plays a key role in creating a positive visitor experience and is often the first point of contact for our customers. This role is ideal for someone who enjoys engaging with people and being part of a community‑focused environment.

As a Customer Support Representative, you’ll be the friendly and professional face of our centre, delivering a welcoming frontline service to a diverse customer base. You’ll respond to a wide range of enquiries, both face‑to‑face and over the phone and enjoy the variety that comes with working in a dynamic, customer‑focused role where no two days are the same.

This is a casual opportunity, so flexibility is essential. You’ll need to be available to work across a range of hours as required, including weekends, early starts, and late finishes. The typical shifts you may be required to cover are as follows:

• Monday to Friday: 05:00am-13.30pm and 13.00pm-21.30pm
• Saturday and Sunday: 07.30am-16.00pm and 10.00am-18.30pm

He kōrero mōu: About you

You enjoy working with people and take pride in delivering a positive experience in a frontline customer service environment.

Moreover, you have:

• Mature and responsible approach
• A flexible response and be able to use your initiative to problem solve
• An enthusiastic team‑player approach and a positive attitude with infectious energy
• A commitment providing your customers with an exceptional experience
• An understanding about health and safety
• A commitment to maintaining a high degree of professionalism in your work

You will need a First Aid Certificate; however, we will help you obtain one if you do not already have it.

Ngā āhuatanga kei a mātou: What we offer

We aim to upskill and progress your career, so if you wish to train and take on other functions within our centres such as Learn to Swim Instructor, Fitness Consultant opportunity is there! 

At Auckland Council, you will join a dynamic, supportive environment where your mahi (work) will directly impact the lives of over 1.7 million Aucklanders. We offer flexible working conditions, a focus on well-being, and a culture of continuous improvement.

We are proud to be recognised for our commitment to diversity, equity and inclusion. We are accredited by GenderTick, a signatory of the Pride Pledge. These commitments reflect our ongoing efforts to create a workplace where all staff feel valued, respected, and empowered to thrive. 

Together, we can create a Tāmaki Makaurau we can all be proud of.

As part of our organisation, please view a range of our: benefits

Tono Mai: Apply Now!

You can find the position description here: *Official role title is Team Member

Salary rate: 28.95/hr

Applications close on 26th of April

Auckland Council is committed to the protection and well-being of children. This role is classified as a Children's Worker role under the Vulnerable Children Act 2014 and is deemed a safety-sensitive position. As such applicants will be required to undergo police vetting and a drug test prior to commencing employment. 

Auckland Council is an equal opportunity employer (EOE) and we are committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at the time of application to assist you through the recruitment process.