Network Libraries & Council Serv Asst | Franklin, Manurewa-Papakura, Ōtara-Papatoetoe

Date: 08-Sep-2022

Location: South Auckland, NZ, 1010

Company: Auckland Council


He angitūtanga: The opportunity

Ngā Pātaka Kōrero o Tāmaki Makaurau (Auckland Libraries) have a strong community focus and we are an extraordinary destination for the people of Auckland.  Our Network Library & Council Service Assistants play a vital part in our library team by providing coverage to a range of libraries across South Auckland local boards. You will be working within a library whānau that has a team culture strong in te reo and tikanga Māori, a place where everyone can feel they belong. 

No two days are the same, you will greet and assist customers with a variety of queries from assisting customers to access library & council services, supporting with the delivery of programmes and events, digital troubleshooting, Wi-Fi, and general computer queries.


We are looking for a service assistant to work for the Franklin and Manurewa-Papakura Local Boards – includes Takaanini, Papakura, Manurewa and Waimahia (Clendon), Pukekohe and Waiuku Libraries, and another service assistant to work for the Manurewa-Papakura and Ōtara-Papatoetoe Local Boards – includes Manurewa, Waimahia (Clendon), Papakura, Takaanini, Ōtara, Papatoetoe, Tupu and Manukau Libraries.

To ensure our libraries are supported across all opening hours and days we will need you to work a minimum of two weekend days per fortnight and be available for shifts across all opening hours (including late nights).  Our Network Library & Council Service Assistants work at all sites within their contracted local boards, so you will need to be able to reach all sites within your area.


He kōrero mōu: About you

Flexibility, adaptability, superb people skills, a willingness to learn, a passion for customer service and a can-do attitude are essential.


The ideal candidate will be:
•    Thrive on providing an amazing level of customer service
•    An outstanding communicator who is able to build and maintain relationships with a wide range of people
•    A quick learner who would be able to assist people with technology queries
•    Love working with tamariki and can assist with programmes
•    Enjoy day-to-day frontline library service and the opportunity to connect directly with our library patrons.
•    Is flexible around working days and hours with availability on weekends and some late nights required


Ngā āhuatanga kei a mātou: What we offer

This is a part-time position working a minimum of 32 hours per fortnight, with the option to pick up additional shifts as they become available. We offer a role that has variety and flexibility. You will have some ability to choose days of work that suit you. You will have the opportunity to experience different teams and ways of working across Auckland Libraries. 


Here you’ll have the opportunity to work across the largest public libraries in Australasia and serve one of New Zealand’s fastest growing cities.  In return for your hard work, you will be immersed in a team of remarkable and talented professionals who have a passion for people, an opportunity to grow your career within the Auckland library team and Auckland Council. 


Ehara taku toa, he takitahi, he toa takitini - My success is not mine alone, but the success of many.


You will also have access to a range of fantastic Auckland Council benefits, including discounted Leisure Centre membership and a range of other partnership discounts! 

Full job description:


Applications close: Tuesday 27th September 2022, 11:59pm


Auckland Council is committed to the protection and wellbeing of children.  This role is classified as a Children's Worker role under the Vulnerable Children Act 2014. As such applicants will be required to undergo police vetting prior to commencing employment. Appointment will be subject to a satisfactory police check.

Auckland Council is an equal opportunity employer (EOE) and we are committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at the time of application to assist you through the recruitment process.

Auckland Council strongly encourages our employees to be fully vaccinated.