Team Member - Customer Support Representative | Lloyd Elsmore Park Pool and Leisure Centre

• Earn a living wage with fantastic benefits, including free use of the facility
• Join a diverse team dedicated to making a positive contribution to Aucklanders’ health and wellbeing
• Fixed-term/Secondment Position

Team Member - Customer Support Representative | Lloyd Elsmore Park Pool and Leisure Centre

He angitūtanga: The opportunity

You will be joining our team at Lloyd Elsmore Park Pool and Leisure Centre whose main goal is to inspire Aucklanders to be more active. You only get one chance to make a fantastic first impression and our Customer Support Team are the people that make it happen when Aucklanders visit our Centres.

Working as a Customer Support Representative, right from the first smile you will be responsible for ensuring an effective and professional frontline service to our diverse customer base, dealing with a wide range of inquiries, both face-to-face and on the phone. You will find that no day is the same!

We have a 20-hr, fixed-term/secondment role (from 06/12/2025 -  31/05/2026). Shifts below:

• Saturday 3.15pm-7.15pm
• Monday 5.15am - 12.15pm
• Tuesday: 3.35pm-9.15pm
• Thursday: 2pm-6pm 

LEP is a busy aquatics centre, and although lifeguarding may not be your primary role, we do at times require support on poolside.

He kōrero mōu: About you

You will have proven administration and communication skills, as well as the ability to use your initiative to resolve problems and satisfy your customers' needs. You’re outgoing and enthusiastic nature, combined with a passion for delivering excellence in customer service, is the key to success in this role.

Ngā āhuatanga kei a mātou: What we offer

At Auckland Council, you will join a dynamic, supportive environment where your mahi (work) will directly impact the lives of over 1.7 million Aucklanders. We offer flexible working conditions, a focus on well-being, and a culture of continuous improvement.

We are proud to be recognised for our commitment to diversity, equity and inclusion. We are accredited by GenderTick, a signatory of the Pride Pledge. These commitments reflect our ongoing efforts to create a workplace where all staff feel valued, respected, and empowered to thrive. 

Together, we can create a Tāmaki Makaurau we can all be proud of.

As part of our organisation, please view a range of our: benefits

Tono Mai: Apply Now!

You can find the position description here

Target Salary: 28.95/hr (living wage)

Applications close on 25th November 2025

Auckland Council is committed to the protection and wellbeing of children.  This role is classified as a Children's Worker role under the Vulnerable Children Act 2014 and is deemed a safety sensitive position. As such applicants will be required to undergo police vetting and a drug test prior to commencing employment. 

Auckland Council is an equal opportunity employer (EOE) and we are committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at the time of application to assist you through the recruitment process.