Libraries & Council Services Assistant

We’re on the hunt for multiple Libraries & Council Services Assistants to bring energy, creativity, and innovation to the Howick Local Board libraries and their communities!

• Be the heartbeat of vibrant community places connect, create, and inspire 
• Help shape engaging library programmes & services that bring people together 
• Support digital literacy & innovation empowering our community with tech skills 

He angitūtanga: The opportunity

Ngā Pātaka Kōrero o Tāmaki Makaurau (Auckland Libraries) have a strong community focus, and we are an extraordinary destination for the people of Auckland. Our Library & Council Services Assistants play a vital part within our library team ensuring that our libraries within the Howick​ local board, provide a world-class customer experience that is second to none. No two days are the same, you will greet and assist customers with a variety of queries from assisting customers to access library & council services, supporting with the delivery of programmes and events, digital troubleshooting, Wi-Fi, and general computer queries.

Many of our libraries are open 7 days a week so flexibility around working days, including weekends and late nights, is required. We are looking to fill 5 permanent part-time positions at Botany, Highland Park, and Howick, but the ability to work throughout the local board which includes Pakuranga is essential. Hours available below:

• Botany Library - 1 x 16 hours per week (Ideally, both Saturday and Sunday, discussion on flexibility of days would require at least 1 weekend day minimum)
• Highland Park Community Library – 2 x 16 hours per week (Ideally, would require either 1 weekend or 2 weekend days but flexibility may be required)
• Howick Community Library – 2 x 16 hours per week
  • Saturday (10.30AM-4PM), Wednesday (12PM-6PM), and Friday (11.30AM-5PM)
  • Sunday (10.30AM-4PM), Monday (12PM-6PM), Thursday (12PM - 6PM)

He kōrero mōu: About you

Flexibility, adaptability, superb people skills, a willingness to learn, a passion for customer service and a can-do attitude are essential.
 
What you bring:

• A people-first mindset – friendly, empathetic, and engaging  
• Strong digital & social media skills – confident using tech in creative ways 
• A love for storytelling, learning, readers advisory, and community connection  
• The ability to thrive in a fast-paced and dynamic environment
• Knowledge and understanding of Te Ao Māori, and willingness to learn 

Enjoy day-to-day frontline library service and the opportunity to connect directly with our library patrons.  If you're ready to bring fresh energy to our libraries, we’d love to hear from you! 

Ngā āhuatanga kei a mātou: What we offer

We offer a welcoming and supportive team, fantastic regulars, and a strong community. Here you’ll have an opportunity to grow your career within the Auckland library team and Auckland Council. You will be supported by a culture that values te reo Māori me ōna tikanga, inclusion and interculturalism. You will receive dedicated training and development to help build your career and on top of this, as part of our Auckland Council Group, you will gain access to many benefits and discounts. Click this link to find out more about our employee benefits package.

To view a copy of the position description, click here
 

Ehara taku toa, he takitahi, he toa takitini: My success is not mine alone, but the success of many.  

Tono Mai: Apply Now!

Salary: 57k (depending on skills and experience)

Applications close: 5th of April

Auckland Council is an equal opportunity employer (EOE) and we are committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at the time of application to assist you through the recruitment process.