Visitor Services Representative

He angitūtanga: The opportunity 

Auckland Botanic Gardens is seeking friendly and motivated Visitor Services Representatives for three roles

The Auckland Botanic Gardens are open to the public seven days a week, including weekends and public holidays. This role involves a 7-day work week, with rostered shifts that may fall on any day of the week to ensure coverage across the Gardens’ operating hours.

Typical shifts run from 7:30am to 5:00pm, though flexibility is essential, as weekend and public holiday availability will be required. You’ll be part of a team that shares rostered duties, so a collaborative mindset and a passion for engaging with people in a public-facing environment are key. 

We are currently hiring for:

X1 Fixed term part time role covers 5 shifts per fortnight across a 7 day roster through to 15th April 2026

X2 Casual staff roles paying $28.50 per hour from 5th November 2025 through to 15th May 2026

To view the position description please click here

Te hiranga o tēnei mahi: Why this role matters

At Auckland Botanic Gardens, we are passionate about connecting people with plants. People from all walks of life enjoy the experience of our gardens, and our Visitor Services team plays a vital role in making that experience welcoming, informative, and memorable.

We’re looking for someone who has a genuine passion for plants, enjoys connecting with people, and thrives in a collaborative team environment. You’ll be part of a team that shares rostered duties and contributes directly to the visitor experience—whether it’s offering a warm welcome, answering questions, or supporting events and activities.

Ngā kawenga matua: Key responsibilities

In this role, you’ll be part of a team that supports the day-to-day operations of the Auckland Botanic Gardens and enhances the visitor experience

Key responsibilities include:

• Reception duties – greeting visitors, providing information, and offering recommendations to enhance their experience
• Managing communications – handling incoming calls and emails to the Gardens
• Supporting plant displays – assisting with the care and presentation of plant displays in the Visitor Centre
• Community engagement – supporting education programmes, guided tours, and other public-facing activities

He kōrero mōu: About you

We are looking for a positive, enthusiastic, customer-focused, and have fantastic communication skills, this could be the opportunity you've been waiting for. You might be a gardener looking to reduce the physical demands of garden maintenance, or a student with an environmental or service focus seeking part-time work in a meaningful setting.

Ngā āhuatanga kei a mātou: What we offer 

At Auckland Council, you will join a dynamic, supportive environment where your mahi (work) will directly impact the lives of over 1.7 million Aucklanders. We offer flexible working conditions, a focus on well-being, and a culture of continuous improvement.

We are proud to be recognised for our commitment to diversity, equity and inclusion. We are accredited by GenderTick, a signatory of the Pride Pledge. These commitments reflect our ongoing efforts to create a workplace where all staff feel valued, respected, and empowered to thrive. 

 
Together, we can create a Tāmaki Makaurau we can all be proud of. As part of our organisation, please view a range of our: benefits

Tono Mai: Apply Now!

We are reviewing applications on a rolling basis as they come in so please apply today to avoid disappointment!

Our employer Kiwisaver contribution is additional to base salary offered.

Auckland Council is committed to the protection and wellbeing of children. This role is classified as a Children's Worker role under the Vulnerable Children Act 2014. As such applicants will be required to undergo police vetting prior to commencing employment. Appointment will be subject to a satisfactory police check.

 
Applications close Friday, 24th October 2025

Auckland Council is an equal opportunity employer (EOE) and we are committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at the time of application to assist you through the recruitment process.