Team Leader Regulatory Support | Auckland South

• Are you passionate about Leadership?
• Are you committed to delivering customer excellence to Aucklanders?
• Flexible working option available – Based in our Manukau Hub

He angitūtanga: The opportunity

Auckland Council's Building Consents provide local and regional building consenting services to ensure Auckland has safe and sustainable buildings.

We have a prime opportunity for an individual with strong proven leadership skills and with outstanding people management/performance management experience. Someone who can effectively lead, manage and drive the overall business values and core deliverables.

You will lead and support a team of nine Regulatory Support Officers responsible for the end‑to‑end administrative processing of CCC and CPU applications. A key part of the role is driving consistent delivery against agreed service levels and supporting the department’s statutory performance requirements, including maintaining strong billable output across the team.

A central focus is building capability across the team, working closely with Senior Regulatory Support Officers to coordinate training, coaching, and upskilling initiatives that strengthen workforce capacity and enable confident, end‑to‑end processing across a broader range of functions.

As a Team Leader Regulatory Support, you would be required to:

• Ensure compliance with Territorial Authority and Building Consent Authority accreditation requirements, including adherence to BCA policies, procedures, and relevant bylaws
• Providing accurate advice and making decisions in alignment with regulatory processes, relevant legislation, and internal policies and procedures
• Maintaining and monitoring the quality of end-to-end processes through audits, reviews, and team competencies
• Promoting and championing continuous improvement across business processes and systems to support the department’s programme of work
• Leading team performance management, including monitoring performance, conducting reviews, and supporting staff development

Please click HERE for a copy of the Position Description

He kōrero mōu: About you

You are someone who is resilient with sound experience in the regulatory field with a strong focus on customer-centric delivery and providing first-rate customer service.

You will be able to view the business as an integrated whole, rather than a separate discipline and apply this thinking to problem-solving and business improvement. You enjoy working in a collaborative team environment and have a passion for building a future for Auckland.

To be successful in this role, you will have at least 7 years of experience in a business administration, Customer Services, or Regulatory environment, with 3 to 4 years having been in a leadership capacity. A relevant qualification in business administration/ Reg 18 or similar area would be an advantage. Your ability to recognise problems, identify the cause and develop and implement solutions will be the key to this role. Previous demonstrated experience in process improvement and translation of policy into the operational process would also be advantageous for this role.

Ngā āhuatanga kei a mātou: What we offer

Auckland Council is the largest local government council across Oceania, serving over 1.7 million people and contributing towards making Tāmaki Makaurau a world-class city.

This is a great opportunity to be a part of our Auckland Council's Building Consents team and make a positive contribution to this large and hardworking team. It will be your chance to assist Auckland Council to achieve our vision of making Auckland a world class city. You will be rewarded with a competitive salary and a good work-life balance.

We offer a range of employee benefits and proudly support flexible working options where possible. View a snapshot of some of our employee benefits HERE.

Help us make a difference to Tāmaki Makaurau.  Me Tono Ināianei!: Apply Now!

Applications close:  9 September 2026

If you have any support or access requirements, please advise us when submitting your application so we can assist you.

The remuneration range for the role: $91,027 – $96,000 p.a. (based on skillset and experience)

Our employer Kiwisaver contribution is additional to base salary offered.

Auckland Council is an equal opportunity employer (EOE) and we are committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at the time of application to assist you through the recruitment process.
 
 

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