Team Leader Hub Services

Be at the centre of Auckland’s iconic Central City Library, delivering services that connect and empower a diverse urban community.

Lead, coach and grow a passionate team committed to outstanding customer experiences and continuous improvement.

Step into a dynamic, high-energy workplace serving thousands of visitors each day in the city’s cultural hub.

He angitūtanga: The opportunity

We are looking for a passionate and experienced people leader to join our dedicated leadership team in the Central City Hub. This is a permanent, full-time opportunity leading a team of 12-15 based in the Auckland Central City Library – Tāmaki Pātaka Kōrero.

Day to day you and your team will be responsible for:

• Serving Central City resident and visitor requests in a busy and dynamic work environment.
• Ensuring staff have the knowledge and competency to deliver excellent frontline library and council services.
• Working alongside local partners, communities and service providers supporting equitable access.
• Liaising with Iwi and wider council whānau to strengthen strategic outcomes.
• Planning, promoting, evaluating and reporting on the services provided.
• Supporting the design and implementation of service improvement initiatives.
  
  

Te hiranga o tēnei mahi: Why this role matters
This role plays a vital part in connecting people, services and communities in the heart of Auckland. Leading inclusive, responsive library and community development services, you will empower participation, champion lifelong learning, and foster safe, welcoming spaces where diverse communities can connect, thrive and contribute to a stronger, more resilient Tāmaki Makaurau.

Ngā kawenga matua: Key responsibilities

• Lead and develop a high-performing team
  Leads, coaches and mentors staff—building capability, driving performance, and championing innovation in service delivery.
• Champion outstanding customer and community service
  Ensures consistently excellent service experiences that reflect deep knowledge of community needs and Auckland Council services.
• Foster a positive, inclusive and improvement-focused team culture
  Creates an environment where staff collaborate to design and deliver continuous customer service improvements aligned with tikanga and community values.
• Strengthen librarianship capability and passion for services
  Ensures ongoing development of librarianship skills and reader services expertise across teams, promoting a strong professional practice.
• Build team resilience and capability in a dynamic environment
  Ensures staff are confident, well-trained, and supported to respond effectively to customer needs in a busy, complex and fast-paced setting.

To view full position description: click here

He kōrero mōu: About you

We’re looking for someone who will be able to hit the ground running. You will be able to demonstrate the following skills:

• Leadership and Team Development: Proven ability to lead, develop, and mentor a high-performing team.
• Librarianship and Customer Services: Experience working within a public library environment supporting teams to learn, build knowledge and capability in our mahi with a focus on reader services, council services and community engagement.
• Collaboration and Business Improvement: Working alongside teams and connecting with subject matter experts to ensure challenges are resolved in a constructive, collaborative and timely manner and supporting business improvement solutions.
• Communication and Relationship Management: Excellent oral and written communication skills, along with the ability to manage relationships and collaborate effectively with diverse groups and individuals.

We encourage you to apply even if you don’t meet every requirement listed. What matters most is your ability to contribute to a collaborative, purpose-driven environment where diverse experiences are valued. We know that transferable skills can come from experience gained outside of work.

Ngā āhuatanga kei a mātou: What we offer 

At Auckland Council, you will join a dynamic, supportive environment where your mahi (work) will directly impact the lives of over 1.7 million Aucklanders. We offer flexible working conditions, a focus on well-being, and a culture of continuous improvement.

We are proud to be recognised for our commitment to diversity, equity and inclusion. We are accredited by GenderTick, a signatory of the Pride Pledge. These commitments reflect our ongoing efforts to create a workplace where all staff feel valued, respected, and empowered to thrive. 
Together, we can create a Tāmaki Makaurau we can all be proud of.

Additionally, as part of our Auckland Council Group, you will gain access to many benefits and discounts including:

• Option to buy an additional week’s annual leave
• Four weeks' annual leave, plus an additional week after five years
• Additional day of leave for community activities
• Discounts on attractions such as the Maritime Museum, Auckland Zoo & Auckland Art Gallery
• Discounted Health & Life Insurance Policies
• Flexible and supportive work environment
• 3.5% KiwiSaver on top of your salary

As part of our organisation, please view a range of our: benefits

Tono Mai: Apply Now!

Application close date: Sunday 7 June 2026 at 23:59

Salary: 100 - 120k (negotiable, depends on experience) 

Auckland Council is an equal opportunity employer. We serve the diverse communities of Tāmaki Makaurau and welcome applications from people of all backgrounds - regardless of gender, ethnicity, age, educational background, or religious beliefs. We also welcome applications from our Rainbow communities as well as disabled and neurodivergent people. We are committed to making our hiring process accessible to everyone. If you require any support or adjustments at any stage of the recruitment process, please let us know.

Auckland Council is committed to the protection and wellbeing of children.  This role is classified as a Children's Worker role under the Vulnerable Children Act 2014. As such applicants will be required to undergo police vetting prior to commencing employment. Appointment will be subject to a satisfactory police check.  

Employees in receipt of salary protection and/or on the predecessor Council terms and conditions of employment, please note that the salary protection and/or predecessor Council terms and conditions, including relocation, apply to your current position. Should you change to a new position (other than any secondment) you will be issued with a new employment letter of offer with current Auckland Council terms and conditions.