Senior ICT Platform Specialist

•    Manage and maintain following platforms; MECM (SCCM), Vmware WorkspaceOne, VMware Access
•    ITSM process, system support and developer for ServiceNow solutions
•    Drive ongoing development and enhancement of the platforms to support Auckland Council ICT business processes and systems

He angitūtanga: The opportunity

Auckland Council is on a continued and significant transformation journey and as a result has a large Information Communications and Technology Services (ICT) capability. This presents unique opportunities for ICT professionals to come and join us in this exciting, complex and energized environment in 2x available permanent roles as Senior ICT Platform Specialists, with varied specializations: -
 

1.    1 x Senior ICT Platform Specialist - you will primarily focus on the support, maintenance, configuration and development of Auckland Council ICT ITSM ServiceNow platform

2.    1 x Senior ICT Platform Specialist - you will primarily focus on the support, maintenance, configuration and development of ICT Operations Platform such as WorkspaceOne, Horizon, Access and Microsoft Endpoint Configuration manager (MECM).
 

Within this role you will also lead the analysis and implementation of periodic upgrades, patches and testing, ensuring data integrity and above all enabling the continuous evolution/improvement of processes within Council using ServiceNow.

You will be responsible for systems administration, establishing governance processes, collaboration with ICT, relevant stakeholders and customers to ensure the effective upkeep of the ICT ITSM ServiceNow solution in terms of design and build.
 

He kōrero mōu: About you
 

You have worked with Business Systems in a support and project capacity helping drive efficiency and business improvement. You have at least 8+years’ experience supporting end user computing systems or platform tools such as MECM, Intune, Airwatch or similar, and/or 5+years ServiceNow application support experience (upgrade, testing, patching, development) as well as project experience.
 

You should have experience in collaborating with customers and wider ICT teams to improve customer service.  We are seeking someone that has excellent written and verbal communication skills with the ability to work collaboratively and effectively across all levels of stakeholders. You should also be able to identify, design and implement approved enhancements or changes within the ICT Governance process.

Your skills in  JavaScript, along with your  knowledge of Frameworks such as ECMAScript5 standard – Server side and Bootstrap UI framework and jQuery library – Frontend will contribute to the success of this role. 
 

With strong critical thinking ability and natural inquisitiveness, you’ll be able to use your researching skills to seek new ways of doing things, challenge and question thinking and trial solutions to find the best outcome to implement. Overall, you need to be very digitally savvy, understand the power of building strong relationships and love continuous improvement.
 

Ngā āhuatanga kei a mātou: What we offer
 

This role will give you the unique chance to specialize in specific platforms. You will get the opportunity to constantly grow, learn and develop within an inclusive and diverse team.
 

We embrace flexible working (think bigger than just work at home) and are open to discussions on how you could make this role work with your life.  We also embrace fun at work without losing sight of the big goals in our roadmap – which makes for great team dynamics.
 

As a high-performing organisation, we place high value on the quality of work done where achievements are regularly celebrated and recognised, embracing the culture of positivity, fun and passion into the workplace.  
 

Whakamaua kia tina! Be the how!
 

If you’re interested in coming onboard with us to help drive real change to the way we do things – then apply today.  For a confidential chat  before applying or a detailed PD, please contact Toby Edrada via email toby.edrada@aucklandcouncil.govt.nz

Tell us why you are interested in this opportunity and apply via the link.
 

Applications close Monday, 17th August

Please note that we may, however, be considering applications as they are received so please do not delay in applying.

Auckland Council is an equal opportunity employer (EOE) and we are committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at the time of application to assist you through the recruitment process.