Senior Applications Support Specialist

Date: 11-Oct-2021

Location: Central Auckland, NZ, 1010

Company: Auckland Council


  • Manage and deliver business applications to match Auckland Council needs
  • Actively involved in end to end  ICT & business projects
  • Join us at the start of our SAFe journey, training opportunities available, you will have a voice in the change
  • Senior role in a vibrant growing team, full-time permanent role, flexible working location


He angitūtanga: The opportunity


Auckland Council is at the start of our SAFe journey.  This presents a unique opportunity for an experienced ICT professional to come and join us in this exciting journey in a permanent role.


The Auckland Council ICT Business Systems team is a growing and progressive team which works across the wider Council, to deliver technical consultancy and applications to enable business units to provide excellent customer service and meet their strategic objectives.  Some of the key areas we work closely with are customer services, leisure centres, libraries and many more.  We are all about continuous improvement & continuous learning to keep up to speed with the latest technology trends so we can best advise our customers.

Being part of the Business Systems team means you are an application expert and have worked with different types of business applications with an understanding of application design & architecture and experience implementing a diverse range of applications throughout your career.


You will be working with multiple business units, vendors and your ICT colleagues to implement complex technology solutions using a mixture of SAFe & waterfall methodologies.  You will need to bring your consultancy, solution delivery and advanced problem-solving skills to help resolve complex application issues.


He kōrero mōu: About you


It is essential that you have at least 7+ years’ equivalent experience in a senior role, particularly in application engineering, along with strong background in technical and functional consultancy services.

Experience with Agile and/or SAFe would be an advantage but not essential as we are willing to train the right candidate.


Your advanced knowledge in the end-to-end implementation and tier 3 support of diverse applications in a complex business environments, plus exposure to technologies such API management platforms, digital and web service solutions will contribute to the success in this role.


Since you will be liaising and facilitating activities between our business stakeholders, vendors/partners and other ICT teams your excellent communication skills and strong stakeholder management will be heavily put into practice.


Tell us why you are interested in this opportunity and apply via the link.


Applications close Sunday 24th October 



Auckland Council is an equal opportunity employer (EOE) and we are committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at the time of application to assist you through the recruitment process