Senior Business Analyst

• Shape the future of shared services at Auckland Council.
• Lead process improvements and financial analysis.
• Enjoy a dynamic, flexible work environment

He angitūtanga: The Opportunity

Auckland Council is seeking an experienced Senior Business Analyst to support the Group Shared Services Programme in the design and implementation of a group-wide shared services model. This is a unique opportunity to contribute to the transformation of services across multiple functional areas, including Human Resources, Customer Experience, Technology, and Data Services.
 

As part of this pivotal role, you will focus on process analysis, mapping, financial analysis, performance analysis, and benefits tracking. You will work closely with the GSS Programme Manager and Project Leads, collaborating across teams to ensure seamless delivery and the successful realisation of shared services goals.

Your expertise will drive improvements that enhance service delivery, streamline operations, and bring operational efficiency across the Auckland Council Group.
 

He kōrero mōu: About You
 

You are a highly skilled and results-oriented Senior Business Analyst with experience in supporting large-scale transformation initiatives. Your expertise spans process mapping, analysis, and financial performance, with the ability to drive the successful design and implementation of shared services. You bring a strong understanding of business analysis frameworks, including Lean Six Sigma, BPMN, and SDLC, and have a keen eye for detail.
 

You are comfortable working across diverse functional areas, such as Human Resources, Technology Services, and Customer Experience, and you excel at engaging with stakeholders to gather insights and align processes with strategic objectives. Your ability to analyse data, track benefits, and provide actionable insights will be crucial in ensuring the success of the GSS Programme.
 

Key Responsibilities:

• Lead detailed analysis and mapping of current business processes across various functional areas to identify improvement opportunities and drive process standardisation.
• Collaborate with internal and external stakeholders to gather business requirements, document processes, and develop service level agreements (SLAs) for shared services.
• Conduct cost-benefit analyses, track financial performance, and assess the potential impact of changes on budgets, systems, and operations.
• Oversee the tracking and reporting of benefits resulting from shared services improvements, ensuring they align with strategic goals and deliver measurable outcomes.
• Promote and implement best practices for process optimization, driving the ongoing improvement of systems, processes, and service delivery.

Ngā āhuatanga kei a mātou: What We Offer

At Auckland Council, you’ll be part of a leading local authority serving over 1.5 million residents. We provide a dynamic and supportive work environment that prioritises your well-being and offers flexible working conditions.
 

Ehara taku toa, he takitahi, he toa takitini.
My strength is not just my own, but the strength of many.

Me Tono Ināianei!: Apply Now!

Applications close: Sunday 8th December 2024

This position is a fixed term, full-time contract (24months) 

If you have any questions or require position descripton please reach out to kim.lovett@aucklandcouncil.govt.nz

Auckland Council is an equal opportunity employer (EOE) and we are committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at the time of application to assist you through the recruitment process.