Salesforce Adoption Specialist

Salesforce Adoption Specialist 

• Newly created role where you can make an impact  

• Full time permanent role based in the CBD, with hybrid working model 

• Great culture where staff are valued and supported 

Tātaki Auckland Unlimited (TAU) combines the power of Auckland’s cultural richness with our successful destination management and economic development programmes.  We are New Zealand’s largest producer of cultural, entertainment, sporting and wildlife experiences, and the largest regional economic development agency in the country. We work with many iconic Auckland organisations like Auckland Zoo, the Art Gallery and the Aotea Centre. Our work touches all Aucklanders and visitors to our region, creating a legacy for future generations.  To know more about what we do and what’s on in Auckland visit our website: https://aucklandunlimited.com/ 

He angitūtanga: The opportunity 

As a Salesforce Adoption Specialist for our Digital Department, you will be entrusted with managing business processes, overseeing training, and driving the adoption of Salesforce applications across the organiszation. In this role, you will be instrumental in enhancing the use of Salesforce to elevate customer experiences, ensuring alignment with Tataki Auckland Unlimited's Customer Strategy. Serving as a key liaison between business units, the Content & Channels team, and the broader Digital Team.

You will also lead projects focused on the design, management, and continuous improvement of business processes, with an emphasis on realising tangible benefits. You will play a critical role in managing organisational change by promoting the transition to Salesforce and implementing strategies to facilitate user adoption. Additionally, you will lead the Salesforce User Group in partnership with the Salesforce Product Owner, ensuring the consistent and effective use of the platform across all Tataki Auckland Unlimited Rōpū. 

To see the full job description, please click this link 

He kōrero mōu: About you 

We are ideally looking for a candidate that holds a Bachelor's degree, preferably in Information Technology or an equivalent industry qualification, or possess extensive relevant business experience. A minimum of 2-3 years of experience with Salesforce Enterprise Software, including CRM and Marketing Cloud, is required, with Salesforce Admin and Marketing Cloud Email Specialist certifications being highly desirable. 

Experience working on large and complex digital projects is essential, along with a proven ability to develop and maintain networks and relationships. The candidate should have demonstrated experience in facilitating improvement initiatives across large functional teams, as well as expertise in conflict resolution and change management. Proficiency in Microsoft Outlook, Word, Excel, and Teams is required, as is the ability to interact effectively with both business and ICT professionals at all levels, including the executive level. A solid understanding and practical experience in using Jira, Agile, and Lean delivery methodologies are also necessary for this role. 

Ngā āhuatanga kei a mātou: What we offer 

So, what’s in it for you? Here at Tātaki Auckland Unlimited we pride ourselves on providing work life balance and inclusive work environment.  In addition to awesome colleagues and work culture we also offer the following benefits: 

• Competitive salary 

• Flexible working – work from home options 

• Auckland council benefits

• Strong mentoring & career development focus 

You also get to contribute to Auckland’s growth, enriching cultural and economic life in Tāmaki Makaurau by creating and sharing experiences and opportunities. If you have a genuine desire to be part of the journey in creating a wonderful experience and positive outcome for Auckland, then please apply now by submitted your CV and cover letter expressing your interest!  All applications must be made online. If you require assistance or support through the application process, please email  me directly maine.maliwat@aucklandcouncil.govt.nz 

Applications close 22nd of September, 2024

Tātaki Auckland Unlimited is an equal opportunity employer (EOE) and we are committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at the time of application to assist you through the recruitment process.