Research & Insights Analyst

• Support Key Projects and Reporting
• Analyse Data and Deliver Insights
• Full time permanent role based in Auckland CBD with flexibility
• Great company culture; be part of a collaborative and supportive team

Tātaki Auckland Unlimited combines the power of Auckland’s cultural richness and world class venues with our successful destination management and major event programmes.

As custodian to some of the most iconic venues in Tāmaki Makaurau Auckland, we are New Zealand’s only major integrated performing arts centre, underpinned by a commercial conventions business, with a focus on presenting the best of national and international performing arts, conventions, meetings, and entertainment, as well as a range of community-focused programmes that all contribute towards a culturally rich Auckland.  To know more about what we do and what’s on in Auckland visit our website: https://aucklandunlimited.com/

He angitūtanga: The opportunity

As a Research and Insights Analyst, you will support and manage various aspects of Tātaki Auckland Unlimited’s customer experience research programmes for our venues and facilities. This includes technical tasks such as survey sampling, programming and testing, online survey administration, data preparation, analysis, and reporting. Your ongoing focus will be to support the Customer Experience Research Programme (CXRP), assisting with project management, analysing CXRP data, and producing actionable insights to inform decision-making. As you grow in this role, you will also be involved in a variety of other insights projects across Tātaki.

This hands-on role requires strong attention to detail, a passion for data, and experience with quantitative research methods and tools. You’ll work closely with internal stakeholders, translating complex data into clear, impactful insights that support business priorities. Be part of a team that champions the power of research to drive real outcomes for Auckland.

Click this link to access the full Position Description

He kōrero mōu: About you

We are looking for a candidate with practical, hands-on experience in research methods and data analysis, with at least a couple of years’ experience in a similar role. You’ll be highly proficient in Microsoft Office, particularly Excel, and experienced with one or more statistical analysis tools such as SPSS, Harmoni, Q, R, SAS, or SQL. A strong understanding of quantitative research processes, including sampling, weighting, and statistical testing, is essential. You’ll have the capability to quickly learn and use tools like Alchemer for online surveys and Infotools Harmoni for analysis and dashboarding.

You should also have strong interpersonal and organisational skills, personal resilience and the ability to deliver meaningful insights from both numeric and verbatim data.

Ngā āhuatanga kei a mātou: What we offer

So, what’s in it for you? Here at TAU we pride ourselves on providing work-life balance and an inclusive work environment. In addition to awesome colleagues and work culture, we also offer a range of different benefits that you can access via this link.

Ehara taku toa, he takitahi, he toa takitini / My success is not mine alone, but the success of many.

If you have a genuine desire to be part of the journey in creating a wonderful experience and positive outcome for Auckland, then please apply now by submitting your CV and cover letter expressing your interest!  All applications must be made online.

If you have any question about this role, please email me at kennedy.sua@aucklandcouncil.govt.nz 

Applications close Friday 11 July 2025

#TAU

Tātaki Auckland Unlimited is an equal opportunity employer (EOE) and we are committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at the time of application to assist you through the recruitment process.

Employees in receipt of salary protection and/or on the predecessor Tātaki Auckland Unlimited terms and conditions of employment, please note that the salary protection and/or predecessor Tātaki Auckland Unlimited terms and conditions, including relocation, apply to your current position. Should you change to a new position (other than any secondment) you will be issued with a new employment letter of offer with current Auckland Unlimited terms and conditions.