Regulatory Support Officer

• Permanent Full-time role based at Central Auckland
• A dynamic and challenging role within a collaborative team
• Excellent opportunity for long-term professional development and career progression

He angitūtanga: The opportunity 

Auckland Council’s Regulatory Services division is seeking a motivated, permanent full-time Regulatory Support Officer. In this role, you will play a vital part in providing process support to the Planning and Resource Consents teams. With a focus on detail and accuracy, you will be conveying and collating information in relation to the receipt, recording, and issuing of resource consents, subdivisions and associated financial transactions.

Additionally, you’ll provide essential administrative support to planners and specialists. Adherence to business rules and processes is crucial, as your attention to detail will help ensure our systems remain accurate and well maintained.

You could expect to work on:

• Provide exceptional customer service and support to both internal and external stakeholders.
• Maintain accuracy and consistency of system data.
• Ensure adherence to department-specific legislation, service level agreements, policies, and procedures.

For a copy of the position description, click HERE.

He kōrero mōu: About you

We're looking for an experienced administrative professional who is tech-savvy, proficient in MS Office, and quick to adapt to new systems.

You should be a resilient individual with a strong customer-centric approach, ensuring prompt and accurate responses to all customer inquiries. Thriving under pressure, managing competing priorities, and meeting deadlines and targets will be essential in this role.

As part of a collaborative team, your ability to build and maintain strong relationships will be crucial to your success.

We will be looking for specific experience with the key role requirements:

• Strong written and verbal communication skills.
• Minimum of 3 years' experience in an administrative or customer service role, ideally within a regulatory setting.
• Exceptional time management skills, with the capacity to manage a diverse range of tasks, people, and processes.
• Excellent interpersonal and relationship-building skills.

We still encourage you to apply if you have some but not all these requirements.

Ngā āhuatanga kei a mātou: What we offer

Help make Auckland a safe, healthy city, a great place to live, work, and play, with an outstanding environment for current and future generations. Auckland Council’s Planning and Resource Consents department plays a key role by delivering consistent, easy-to-use consenting services that provide quality outcomes for customers and the Auckland region.

Join a passionate team of administrators dedicated to delivering top local and regional consenting services for Aucklanders. Our team is results driven and genuinely want to help our customers to realise their property dreams. This dynamic role offers daily challenges and opportunities for continuous learning and growth.

We offer a range of employee benefits and proudly support flexible working options where possible. View a snapshot of some of our employee benefits HERE.

Help us make a difference to Tāmaki Makaurau. Me Tono Ināianei!: Apply Now!

If you have any support or access requirements, please advise us when submitting your application so we can assist you.

Applications close: 30 April 2025

Salary range $55,000 - $60,000 (depending on skillset and experience)

Our employer Kiwisaver contribution is additional to base salary offered.

Auckland Council is an equal opportunity employer (EOE ) and we are committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at the time of application to assist you through the recruitment process.

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