Regulatory Support Officer

• Opportunity for personal development and professional career growth
• Hybrid working opportunity
• Permanent full-time position - Auckland CBD

He angitūtanga: The opportunity

Auckland Council’s Building Consent team is seeking a Regulatory Support Officer for their team based in Auckland central. The role will report directly to the Team Leader.

You will have the opportunity to use your solid organisational and administrative skills to provide process support, ensuring the smooth running of our end-to-end consenting processes for our building consent department. This is a customer-focused role that will allow you to be part of our hardworking and supportive team environment. You’ll also be involved in the important behind-the-scenes work that ensures data integrity, accuracy, and consistent delivery of high-quality service.

Our team strives to provide the best possible service to our customers, and we value individuals with a "can-do" attitude and a drive for continuous improvement. This is a role in a fast-paced environment with tight deadlines, where you will work at pace to deliver quality outcomes while adhering to regulatory requirements. There are real progression opportunities within our team and wider Auckland Council, allowing you to grow and develop your skills along the way.

Day-to-day you could expect to work on:

• Providing end-to-end support for all consenting applications in the department for Building Consents, ensuring processes run smoothly.
• Ensuring the accuracy and consistency of system data, including data analysis, data cleaning, and reporting.
• Managing the auditing and review of Building Consent applications, ensuring compliance with statutory timeframes and delivery standards.
• Ensuring requests for information are managed effectively and deadlines are met.
• Applying a process-driven approach to identify and resolve discrepancies in the system, ensuring data integrity.
• Demonstrating an inquisitive mindset, you will know what to look for and when to seek out information to ensure thorough completion of tasks.

You can find the position description HERE

He kōrero mōu: About you

To be successful in this role you will be system savvy, able to easily adapt to new technology, and have previous experience in administration. Your excellent communication skills will help you excel in this customer-focused role. A proactive nature along with your great attention to detail and understanding of Microsoft Office applications (Word, Excel, etc) will strengthen your application. Having a good understanding of building legislation and previous SAP experience would make your application stand out.

What we will be looking for:

• Exceptional written and verbal communication skills.
• At least 4 years of experience in business administration and customer service roles.
• A strong process-driven approach with a commitment to seeing tasks through to completion.
• Confidence in working with complex databases and managing detailed information.
• A proactive problem solver, able to adapt quickly to change and contribute to ongoing process and system improvements.
• Experience in managing financial account reconciliations and resolving customer disputes.

Ngā āhuatanga kei a mātou: What we offer

Auckland Council is one of the largest local authorities in the South Pacific providing essential services and facilities to more than 1.5 million people. We are progressive socially, culturally and environmentally while we work towards creating change having an impact on our journey to becoming a world-class city for our ratepayers and residents.

You’ll be joining a team of passionate administrators, who are working towards providing the best local and regional building consenting services for Aucklanders. Our team is results-driven and genuinely want to help our customers to realise their property dreams. This varied role offers you a different challenge every day and will offer you the empowerment of your own learning to enable you to continually grow your knowledge within our team.

Ehara taku toa, he takitahi, he toa takitini - My success is not mine alone, but the success of many.

As part of our Auckland Council Group, you’ll also have access to a range of fantastic Auckland Council benefits, including discounted Leisure Centre membership and a range of other partnership discounts! Click HERE to find out more about our employee benefits package.

If this sounds like your next career step, apply today with your cover letter and CV! Tono Mai: Apply Now!

Applications close: 18 February 2025

Our employer Kiwisaver contribution is additional to base salary offered.

Auckland Council is an equal opportunity employer (EOE) and we are committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at the time of application to assist you through the recruitment process.

#workingforauckland #aucklandcouncil #regulatorysupport #buildingconsents #buildingcontrol