Programme Change Analyst

• Help shape a people-first change experience across the Auckland Council Group
• Support transformation that enhances service equity and adoption
• Two year fixed term opportunity, 40hours per week

He angitūtanga: The opportunity

Auckland Council has an exciting opportunity for a Programme Change Analyst to support the successful delivery of our Group Shared Services (GSS) programme. This is your chance to support meaningful change that positively impacts how internal services are experienced across the Council Group — enabling smoother transitions, strong stakeholder engagement, and greater service adoption.

In this newly created role, you will play a key part in managing the end-to-end change lifecycle — from analysing impacts to supporting communications, readiness, and continuous improvement. If you're passionate about enabling people through change and want to be part of a transformative programme of work, this role is for you.

Te hiranga o tēnei mahi: Why this role matters

Group Shared Services (GSS) is a newly created department designed to integrate common services and technologies across the Council Group — reducing duplication and improving efficiency, quality, and resilience. As a Change Analyst, you’ll help shape a positive change experience by supporting business readiness, analysing impacts on people and processes, and ensuring that staff are well-informed, engaged, and prepared.

We’re building a future-focused, inclusive internal environment where all staff — regardless of location or role — feel supported and empowered to thrive. This mahi supports Auckland Council’s broader vision to deliver better outcomes for our people and for Tāmaki Makaurau.

Ngā kawenga matua: Key responsibilities
•    Conduct change impact assessments across systems, processes, and stakeholder groups
•    Support stakeholder mapping and contribute to engagement and communications strategies
•    Assist in coordinating change activities including training, briefings, and support materials
•    Draft clear, targeted change communications and documentation
•    Monitor readiness and adoption through surveys, feedback, and data analysis
•    Work collaboratively with project teams, People & Capability, and business units
•    Contribute to change reporting and support continuous improvement of change delivery

He kōrero mōu: About you

You’re someone who understands the value of supporting people through change and creating a smooth, people-first experience during transformation. You bring strong communication and planning skills, and you're confident working in complex environments with multiple stakeholders.

You’re passionate about enabling the successful adoption of new ways of working and ensuring people feel supported and engaged throughout the change journey. You know how to bring clarity to uncertainty and take a collaborative, empathetic approach to your mahi.

What you might bring:
•    The ability to translate change impacts into clear, actionable communications and plans
•    Empathy and cultural competence in how you engage with stakeholders
•    A commitment to continuous learning, including building your confidence in te ao Māori
•    Strong organisational skills and the ability to manage multiple initiatives in a fast-paced environment

While not essential, it would be beneficial if you have experience working in change management within large-scale transformation or shared services environments. Familiarity with recognised change methodologies such as ADKAR or Prosci would be an advantage, along with strong communication, facilitation, and stakeholder engagement skills. Experience supporting readiness, training, and adoption activities, as well as comfort using tools like Visio for process mapping, would also be helpful. A tertiary qualification in business, change management, or a related field — or equivalent experience — is welcomed.

Ngā āhuatanga kei a mātou: What we offer

At Auckland Council, your mahi will contribute to building an internal environment where all kaimahi can thrive. We offer flexible working conditions, a strong emphasis on well-being, and a culture that celebrates diversity and inclusion.
We are proud to be accredited by GenderTick, a Pride Pledge signatory, and working toward the Accessibility Tick in partnership with the NZ Disability Employers’ Network.

You’ll benefit from:
•    Flexible working arrangements (hybrid, part-time and job-share considered)
•    Four weeks of annual leave (increasing to five weeks after five years’ service)
•    Hauora leave and well-being support

If you're passionate about change and want to create impact that matters, apply now to help shape how Auckland Council delivers services to its people.

Tono mai: Apply Now!
Applications close: Wednesday 28th May 2025
Contract: Fixed term 2 years, 40 hours per week
Location: Hybrid working – 2 days from home, 3 days in the office