Process & Improvement Specialist

• Lead document control, policy updates and system administration for the unit
• Drive process improvement through data insights, risk review and best practice
• Provide expert advice and support on legislation, procedures and key projects

 
He angitūtanga: The Opportunity
We’re looking for a highly capable Process and Improvement Specialist to join our Animal Management unit at Auckland Council. In this role, you will provide specialist technical advice and support across a range of portfolios, including document control, system administration, policy development and process improvement.

You’ll help shape how our unit operates by ensuring our documents, policies and systems are accurate, current and aligned with best practice and legislative requirements. You’ll support the development of training programmes, contribute to strategic initiatives, and play a key role in continuous improvement across the department.

Your work will directly support safer communities, improved operational efficiency and a high‑performing Animal Management service. If you enjoy variety, value accuracy and structure, and thrive in a collaborative environment, this is an opportunity to make a meaningful impact.
 
He kōrero mōu:  About You
You bring extensive experience in compliance, enforcement, business improvement, project management or a related field, supported by a relevant qualification. You’re confident navigating legislation and translating complex requirements into practical guidance for staff and stakeholders.

You’re skilled in document control, policy development and process improvement, with a strong eye for detail and a commitment to accuracy. You’re analytical, able to identify trends and provide insights that support informed decision‑making. You’re also comfortable managing risk, updating risk matrices and contributing to robust risk management practices.

You communicate clearly, build strong relationships and enjoy supporting others to understand new processes, systems or legislative changes. You’re adaptable, proactive and able to work effectively across teams to deliver high‑quality outcomes.

You’ll also bring:

• Proven experience in process improvement, document control and policy development
• Strong analytical skills and the ability to identify trends and improvement opportunities
• Excellent communication skills, including the ability to explain complex information clearly
• Strong organisational and time‑management skills, with the ability to manage multiple priorities
• Confidence preparing reports for internal and external audiences
• High proficiency in Microsoft Office
• A commitment to health, safety and wellbeing
• A current full New Zealand driver licence
• A willingness to use basic te reo Māori and apply tikanga where appropriate

If you’re passionate about improving systems, strengthening capability and supporting a high‑performing Animal Management service for Tāmaki Makaurau, we’d love to hear from you.
 
Ngā āhuatanga kei a mātou:  What We Offer
At Auckland Council, you will join a dynamic, supportive environment where your mahi (work) will directly impact the lives of over 1.7 million Aucklanders. We offer flexible working conditions, a focus on well-being, and a culture of continuous improvement.

We are proud to be recognised for our commitment to diversity, equity and inclusion. We are accredited by GenderTick, a signatory of the Pride Pledge. These commitments reflect our ongoing efforts to create a workplace where all staff feel valued, respected, and empowered to thrive.

Together, we can create a Tāmaki Makaurau we can all be proud of.
As part of our organisation, please view a range of our: benefits

 
Me Tono Ināianei! Apply now!
Salary ranges from $102,000 and $120,000 plus KiwiSaver and benefits.
Find a copy of the position description here 
Applications close 21 April 2026.
 
The role is deemed safety-sensitive and will require a pre-employment drug & alcohol test prior to offer.

Auckland Council is an equal opportunity employer. We serve the diverse communities of Tāmaki Makaurau and welcome applications from people of all backgrounds - regardless of gender, ethnicity, age, educational background, or religious beliefs. We also welcome applications from our Rainbow communities as well as disabled and neurodivergent people. We are committed to making our hiring process accessible to everyone. If you require any support or adjustments at any stage of the recruitment process, please let us know.